上海招聘

职位概述 Position Overview

夜间清洁服务对度假区的日常运营有着至关重要的影响。该职位演职人员将负责闭园后的深度保洁服务，包括与服务供应商进行密切沟通与实时监督，确保在度假区各地点开展符合流程标准且高质量的清洁工作。

Lead, Custodial Night Shift is critical to the daily operation of the resort. The lead provides in-depth cleaning services at Shanghai Disneyland after the park is closed. The lead also needs to keep constant communication and on-site monitoring of service providers to ensure that cleaning work is performed with high quality and standard procedures are followed throughout the resort.

主要职责Key Responsibilities

o 时刻确保安全为首要任务
Keep safety as the priority focus
o 确保为每位到访游客提供整洁、舒适的环境
Keep Shanghai Disney Resort clean for our Guests
o 负责向特殊设备游客服务经理汇报工作，执行游客服务经理布置的各项工作和任务
Report to Special Equipment Guest Service Manager and perform tasks as assigned
o 监督和管理外包服务供应商工作流程、设备、化学品、工具使用方式流程和标准。
Monitor and manage the standard operating guidelines for equipment, chemicals, tools, cleaning of park, offices, kitchens, roads and garbage disposal by outsourced service providers
o 对上海国际主题乐园有限公司使用和购买的各类清洁用品、纸质用品、垃圾袋的产品质量进行掌控，发现问题及时向游客服务经理汇报
Monitor the quality of the cleaning equipment, papers, disposable bags purchased and used by the company and report to Guest Service Manager if any issues arise


资格要求Required Qualifications

o 对待游客彬彬有礼，有出色的沟通能力和服务意识
Good communication skills and service mindset to provide courteous service to guests
o 具有团队合作精神和独立解决问题的能力
A team player and able to resolve problems individually
o 流利的普通话和英语书面和口头表达能力，会说上海话
Fluent in Mandarin and English, both oral and written, Shanghai dialect speaker
o 能适应长时间的户外工作环境
Receptive to prolonged outdoor work
o 能适应长时间的夜间工作时间
Receptive to night shifts
o 具有良好的沟通技巧，能与演职人员和第三方公司进行有效沟通
Ability to coordinate both internal & external partners
o 掌握一定的清洁技术能力和清洁意识
Have proper cleaning techniques and mindset

关于上海迪士尼度假区
About Shanghai Disney Resort

上海迪士尼度假区是中国大陆首座迪士尼度假区，是游客们远离尘嚣、共度美好时光的绝
佳去处，让您和您的亲朋好友共同探索充满幻想、想象、创造力和冒险的奇妙世界。作为创造神奇的一员，您将拥有：
? 与宾客难忘的互动体验
? 充满乐趣、包容且平等的工作环境
? 全方位的培训和丰富的员工福利
? 广阔的发展平台，专业的管理和健全的职业发展规划
? 完备的办公设备和基础设施
? 一个可以通过工作收获快乐和幸福的机会

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. As part of the Disney magic, Cast Members will have the opportunity to experience:
o Memorable interactions with guests
o An enjoyable, inclusive and equal working environment
o A rich training program and a comprehensive range of benefits
o A broad development platform with opportunities to advance and experience new fields while learning professional management skills
o Advanced equipment and technology and complete infrastructure
o An opportunity to create your own happiness through work

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.