Client Satisfaction Specialist(Japanese Speaking/Korean Speaking/English Speaking)(职位编号：S_D-0486320)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2012-11-09
- 工作地点：北京
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客户代表 销售代表
职位描述
Job description
Enable client and brand teams to improve client value
Champion the client satisfaction programs, processes, and tools available to execute client and brand teams in assessing, maintaining, and improving their client's satisfaction
Develop insights and recommended actions based on Client feedback to enable geo/BU improvement
Support the client teams and the client by providing ownership in resolving client complaints and critical situations, in accordance with the IBM WW complaint management process and tools
Interface as needed within SMS and other organizations in IBM (i.e., F&P, HR, Marketing, BTIT, Business Operations, Brands, and S&ST functions like SRA, STH, Sales Transformation and Sales Strategy) to execute assigned
Analyse data to identify trends, issues or possible actions with business insights
Required Skills
Strong analytical and administrative skills
Excellent communication skills (listening, influencing)
Proactive, willing to take ownership and initiative
Persistent and unafraid of complexity
Prior work experience required (customer facing welcome)
Bachelor's Degree
Good oral & written English / Japanese / English
Strong sense of logic and analytical expertise
Internal candidate is preferred
Excellent spreadsheet/xls, Powerpoint and Symphony skills
Basic BRIO skills preferred
Required
Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Enable client and brand teams to improve client value
Champion the client satisfaction programs, processes, and tools available to execute client and brand teams in assessing, maintaining, and improving their client's satisfaction
Develop insights and recommended actions based on Client feedback to enable geo/BU improvement
Support the client teams and the client by providing ownership in resolving client complaints and critical situations, in accordance with the IBM WW complaint management process and tools
Interface as needed within SMS and other organizations in IBM (i.e., F&P, HR, Marketing, BTIT, Business Operations, Brands, and S&ST functions like SRA, STH, Sales Transformation and Sales Strategy) to execute assigned
Analyse data to identify trends, issues or possible actions with business insights
Required Skills
Strong analytical and administrative skills
Excellent communication skills (listening, influencing)
Proactive, willing to take ownership and initiative
Persistent and unafraid of complexity
Prior work experience required (customer facing welcome)
Bachelor's Degree
Good oral & written English / Japanese / English
Strong sense of logic and analytical expertise
Internal candidate is preferred
Excellent spreadsheet/xls, Powerpoint and Symphony skills
Basic BRIO skills preferred
Required
Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。