上海招聘

Key responsibilities and tasks

   Revenue Generation

• Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue       

   Customer Services

• Coordinate with the outdoor sales team to provide customer-centric solutions to customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions to customers  

   Efficiency Improvement

• Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
• Any other reasonable task as requested  

   E&A

• Emergency and Accident and Crisis Response responsibilities as required  

 

Qualifications / Experience

   Academic qualifications

• High school graduation  

   Knowledge, skills, training and experience

• Minimum of 2 years’ cargo or airline operations or indoor sales experience
• Prior customer service experience is an advantage
• Excellent communication skills

   §  Demonstrable customer service sense §  Ability to work independently

  §  Proficiency in the use of Microsoft Office Systems

  §  Knowledge of CHAMP Cargospot System is an advantage

Great Careers in a Great Team!

鉴于近期发现有假冒国泰航空人事部之名在社会上公开发布虚假招聘信息一事，我们特别提醒大家务必要通过国泰航空正规的招聘渠道，包括国泰航空官方网站，北京及上海外航服务公司官网以及前程无忧、智联招聘、猎聘网等正规招聘网站获取招聘信息，并提交相应的申请，以防止个人信息被不法分子利用及个人利益受损的风险。
此外，我们全新的招聘渠道—微信招聘平台已于近期全面上线，大家只需要关注国泰航空官方微信服务号，在菜单栏选择“加入我们”，即可轻松获取最新的招聘信息，员工福利等一系列详细信息。我们期待着更多对航空有热情的专业人士加入我们，共同携手开创更加美好的未来。

Our background

Cathay Dragon, an affiliate member of oneworld, is a Hong Kong-based international airline, and a member of the Cathay Pacific Group. Established in 1985, the airline now operates a fleet of 19 A330-300s, eight A321s and 15 A320s providing quality passenger and cargo services. The airline's network covers 53 destinations across the Asia-Pacific region, including 23 in Mainland China.

Cathay Dragon operates about 400 flights a week to the Mainland, offering quality services to passengers around the region. The airline’s expertise has been recognised in its winning the Best Airline – China category for six consecutive years in the respected Skytrax passenger survey. It has also been voted "Best Regional Airline Asia" in the survey in 2011, 2013 and 2015, as well as “World’s Best Regional Airline” in 2010, 2011, 2013 and 2015.

Cathay Dragon aims to ensure that its passengers’ in-flight experience is as enjoyable and as comfortable as possible. The influence of traditional Asian hospitality is felt on each Cathay Dragon flight through the personal service and attention to detail provided by dedicated and professional cabin staff. The airline is committed to continuous improvements in service to provide its passengers with an even more pleasurable and comfortable flying experience.

You could find more positions on our Career Website:
https://careers.cathaypacific.com/jobs/search