上海招聘

Job Description:

Schneider
Electric’s IT Business Unit is passionate about helping our customers meet
their IT needs. In this position, the Offer Quality Engineer is responsible for
identifying and eliminating quality risks that can impact customer satisfaction
and quality.  The Offer Quality Engineer
must collaborate with their SE colleagues to understand, mitigate and eliminate
these risks wherever they occur in the product lifecycle, thereby assuring
“end-to-end” product quality. The Offer Quality Engineer plays a crucial role
in maximizing the customer experience by supporting quick and effective responses
to field quality issues when they arise to assure minimal disruption to our
valued customer base.  This position
requires an engineer with strong systems knowledge, solid communication skills,
and ability to work effectively in a highly matrixed organization comprised of
technical professionals.

Requirements:

• Assure correct quality
  KPI’s (key process indicators) and targets are developed for the Cooling
  product lines, that they are comprehended by all SE personnel working on these
  products, and that solid functional plans are in place to meet the KPI
  targets.


• Analyze monthly field failure
  information and collaborate with engineering, vendors, supply chain and
  manufacturing, and field services to identify areas for improvement in the
  design, manufacture, delivery, and installation of Cooling offers.


• Initiate, assign, and manage
  PRBs (problem investigations) to understand the root cause of field
  quality problems, and monitor their progress through the 8D problem
  solving process.  Give highest
  priority to safety related problems, and manage them through the OSAC
  process.


• Perform Technical Expert
  (TEX) analysis and create written reports upon customer request


• Create Field Service
  Bulletins to inform service and support teams of issue resolutions


• Manage Directive 32
  compliance as it relates to manufacturing line audits, surveillance
  testing,


• Support Customer Care,
  Sales, and Zone Quality teams to quickly address customer issues, and act
  as point of escalation for CCC L3 into the Datacenter Systems LOB for
  customer issues resolution. As necessary, engagement directly with the end
  customer may be required.

• Provide best practices and
  knowledge sharing throughout Schneider Electric quality network.

Qualifications:

• Bachelor's degree
  in technical discipline is required, and 3+ years of relevant experience.


• A proven
  track record of creative problem solving, excellent communication skills,
  knowledge of mechanical, electrical, and control system troubleshooting
  techniques, quality systems, operating systems, networking systems,
  methodologies and tools for solving system level issues, and manufacturing
  operations experience is required.


• Experience in
  handling multiple problems and working on cross-functional project teams


• Demonstrated
  ability to lead and influence at all level of Schneider Electric.


• Experience
  with quality engineering tools and practices is preferred:  process mapping, 8D process, statistical
  analysis and statistical software (e.g. Minitab) experience, etc.


• Lean/Six
  Sigma and ASQ certification a strong plus


• Must be
  self-motivated, have good interpersonal skills, capable of analyzing and
  solving complex problems through innovative thought and experience.


• Willingness
  to travel up to 15% to domestic and international locations


• Position to
  be located in Italy (Conselve) or China (Shanghai)

现今世界，能源问题已成为制约经济高速发展和环境保护的核心因素，施耐德电气一直致力于改善客户在电力领域的绩效和日常生活水平。作为能源优化领域的世界领先企业，施耐德电气集团业务包括5大市场：能源和基础设施、工业、数据中心和网络、楼宇以及住宅等领域提供产品和服务。

凭借其独特的产品系列，施耐德电气开发了全系列的集成化、智能型和通讯型的解决方案，使供电更安全、可靠，全面实现自动化，节能增效作用更加明显，建筑物内的舒适度和通信也获得了有效的管理。
依靠全球超过100,000名员工的参与，施耐德电气将帮助人类最充分地利用他们的能源。

数字施耐德电气
■2007年销售额达到170亿欧元
■在106个国家拥有超过105,000名员工
■通过销售合作伙伴，解决方案行销于190个国家
■在25个国家有超过7000 名研发人员
■有200多个贴近客户的工业基地

对客户业绩的贡献
施耐德电气在创新、质量和效率方面有着宏伟的战略，同时积极开展合作和并购业务以拓宽自己的产业阵容。施耐德电气在使电力应用更为安全和便捷的同时，以更全面、有效的解决方案系列服务于市场需求，并开发定制增值服务。
优秀的员工是这一战略的根基，他们构成了一支热衷开拓、锐意进取的团队。我们还提供所有级别的在岗培训，能够根据技术和客户需求的变化来拓展和调整员工的技能。

全球领导者的专业实力，本地合作伙伴式的服务
目前，施耐德电气在100多个国家开展业务，我们的产品和服务遍布世界各地，符合各国的标准和规范。

我们每年将销售额的5%投入研发。遍布世界的6,500名研发团队成员一直致力于为用户提供更多的价值。智能电力技术已在施耐德电气成为现实，而我们还在不断地创新，以优化其应用，其中已经包括嵌入式智能、无线网络、VDI解决方案以及因特网控制和监测。

由于我们的生态设计、生态生产和生态增效流程，我们有91%的生产和物流基地获得了ISO 14001认证。我们的解决方案可以满足最苛刻的安全性、可靠性、能效及环境要求。我们帮助客户以更少的能源和原材料消耗来实现更大量、更有效的生产。我们还提供设备全寿命期技术支持。

我们的目标
利用以下条件，成为全方位解决方案和服务的领先提供商：
■我们对客户应用的深入了解。
■市场上最为全面的产品、软件和服务阵容，而且可以最简便地进行组合以形成有效的体系结构。
■专注于客户满意度、创新和承诺的企业文化。