上海招聘

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumer by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.

Principal Accountabilities:

As our Retail Operations Manager, this position will report to the General Manager, Sales and your responsibilities will include but are not limited to:

• Understanding the market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
• Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development
• Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and allocation of the space and location
• Develop mid- and long-term strategies in order to achieve growth projections
• Cooperate with  all regional retail-related projects across the country to establish retail operations excellence
• Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
• Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
• Accountability of the retail partnership to optimize inventory improve processes and effectiveness within this side of the business
• Working with stakeholders to establish excellent retail processes which are efficient and customer-centric.
• Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
• Analyze and review store management team and Retail team's performance for career growth and succession planning.
• Identifying and communicating sales driver opportunities with marketing and merchandising teams
• Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events
• Manage, supervise and coach Retail Store Managers in recruiting, hiring and training of Retail Supervisors and frontline sales
• Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures
• Be a strong partner to our Trainers to co-develop a holistic training curriculum to build front sales  capabilities to achieve their goals.
• Develop strong partnerships with real partners management and negotiate best opportunities

Requirement: (Experience, Knowledge & Skills)

Education & Experience:

• Bachelor's degree or equivalent industry experience.
• At least 8 years of working experience in retail operations with at least 4 years at managerial level leading a sizable team in beauty industry including Fragrance, Skincare and Color
• Knowledge & Experience in Beauty/Skincare/Prestige brands

Knowledge and Skills:

• Rich knowledge of Sales & Retail Operations in FMCG or Retail is a must
• Very in-depth retail understanding and ability to influence with strong commercial awareness
• Stock inventory management skills
• Excellent communication skills and ability to engage various audience across multi-cultures
• Strong team player
• Strong commitment to continuous improvement.
• Solid experience in operating counters, kiosks as well as standalone shops
• Strategic and capable of delivering business KPIs
• Project management experience, command of project scheduling, milestones and deliverables
• Able to work in a fast-paced environment with ability to cope with changes
• Resourceful, committed and with a lot of initiation

Key Results/ Measures:

• Sales turnover
• Customer retention
• Operational efficiency

Luxasia卢亚中国公司介绍：

卢亚化妆品贸易（上海）有限公司成立于2006年，是充满年轻活力，前景无限的品牌分销商。

卢亚化妆品贸易（上海）有限公司，致力于所代理中高端护肤品牌和香水品牌在中国的发展和品牌建设，目前公司代理的护肤品牌有热销的美国护肤品牌“PETER THOMAS ROTH（彼得罗夫）”；香水品牌有“SALVATORE FERRAGAMO”; 彩妆品牌有“BY TERRY”。公司将引进多个全新的品牌，扩大公司规模和品牌数量。

卢亚中国拥有开放的企业文化，我们注重品牌的建设，也注重员工的成长。在公司和品牌成长发展的过程中，我们将提供不同的职位机会和发展空间，努力帮助员工寻找自己的职业归属感和发展阶梯。同时，我们也提供和完善全方位的员工福利。

LUXASIA集团介绍：

LUXASIA，卢亚集团（新加坡），是亚洲地区***世界著名香水和化妆品品牌的分销商。在亚洲的十个国家和地区里，新加坡、马来西亚、印度尼西亚、泰国、菲律宾、中国台湾、中国香港、越南、中国和印度，共有约1800多名员工。
卢亚集团总部设立在新加坡，在新加坡我们拥有自己的卢亚大厦和整套独立的运作体系。新加坡是卢亚集团在亚洲地区进行市场和分销的神经中枢，同时它也是卢亚集团在亚洲所有国家和地区分支机构的库存来源，并提供强大的技术和服务支持。
卢亚集团一直在努力致力于：
1．成为世界化妆品品牌在亚洲地区的***分销商
2．在我们已经积累了丰富专业知识的有税市场，建立成熟的品牌
3．为我们的客人提供丰富的品牌、产品和优质的服务
4．成为精英人才向往的公司
5．回报社会


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