上海招聘

Key Responsibilities主要职责

• Report to work in good time before commencement of shift

  在每一班次开始前提前一定时间到岗

• Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc

  负熟悉酒店客房位置、类型、房费、折扣、酒店设施、营业时间以及特殊促销等

• Go through relevant information about arrivals during shift; VIP, membership, Regular guests, groups, etc. Room situation and functions

  了解每一班抵店客人信息，包括贵宾、会员、常客、团体客人抵店相关信息。检查房间状态和当天宴会

• Assign adequate room as per reservation and request from guest

  根据预订及客人要求分配房间

• Prepare key wallet, with room number, rate and departure date. Explain use of elevators and room key and wish a pleasant stay

  准备房间钥匙折，并写上房间号码、房价、离店日期。解释电梯和房间钥匙使用方法客人住Enter the guest-details in the guest profile in the computer, with any special requests when applicable

  把客人详细资料输入电脑系统，并注明客人的特殊需求

• Handle safe-deposit boxes in accordance with hotel procedures

  按酒店服务规范和服务程序为客人办理贵重物品寄存的保险箱服务

• Files the registration card under the room-number in the in-house rack

  按房间号码把登记卡放到架子上存档

• Update the Front Desk Log Book, in which all essential information and of importance to all shifts is recorded

  更新前台交班本。记录对各班次都必须获悉并掌握的重要信息

• Report on complaints and/ or comments to Management

  向上级汇报客人投诉以及客人对酒店的评价

• Assist in keeping an adequate stock of forms, paper, key cards, brochures, etc

  确保有足够的表格、纸张、钥匙、宣传册等备货

• Report any unusual occurrences to the Shift leader, FD Manager，Guest Service Manager or Front Services Manager

  任何异常事件发生时向主管、前台经理，宾客服务经理或前厅部经理汇报

• Keep hotel information confidential

  保守酒店机密

• Ensure a high level of cleaning is maintained in work area

  保持维护所在工作区域的高度整洁

• Carry out other tasks as directed by your supervisors

  在上级指导下执行其它任务

• Answer all telephone calls in a courteous and efficient manner

  高效地、彬彬有礼地接听所有电话

• Greet arriving guests with a smile and eye contact using the guest’s name

  以微笑和目光交流迎接抵店客人，并使用客人姓名称呼客人

• Handle safe-deposit boxes in accordance with hotel procedures

  按酒店服务规范和服务程序为客人办理贵重物品寄存的保险箱服务

上海大虹桥核心地区的大型综合体酒店群---上海虹桥绿地世界中心酒店群由已正式开业的上海虹桥绿地铂骊酒店、上海虹桥绿地铂瑞公寓以及上海虹桥绿地铂瑞酒店组成。酒店群位于虹桥枢纽的核心地段，其毗邻上海国家会展中心，距离上海虹桥火车站约2公里、距离上海虹桥国际机场约2.5公里、距离地铁站仅800米。
 
Primus Hotel Shanghai Hongqiao, together with Primus Residence Shanghai Hongqiao and The QUBE Hotel Shanghai Hongqiao, constitutes a part of the large-size complex hotel group, i.e. Greenland World Center Hotels. Adjacent to National Exhibition and Convention Center Shanghai, the hotel is only 2 kilometers to Shanghai Hongqiao Railway Station, 2.5 kilometers to Shanghai Hongqiao International Airport and 800 meters walking distance to metro station.


上海虹桥绿地铂瑞酒店是上海虹桥绿地世界中心酒店群中的个性奢华品牌酒店。酒店拥有393间豪华现代的客房；个性鲜明的餐饮服务融合全日餐厅、行政酒廊、意大利及中餐厅；水疗中心、健身房等完善的娱乐设施平衡您的工作与生活。酒店拥有超过1,200平方米的无柱大宴会厅和11个会议室，满足多种宴会和会议需求。酒店于2017年11月13日正式开业。

Primus Hotel Shanghai Hongqiao is an ideal luxury hotel of Greenland World Center Hotels. The hotel provides 393 stylish rooms and various choices on food & beverage that blends All Day Dining, Executive Lounge, Italian and Chinese Restaurant. Well-appointed Gym, SPA and entertainment facilities give you a great balance after work. The 1,200 m2pillar-less grand ballroom and 11 function rooms are able to meet different business and banquet needs. The hotel is opened on 13th November 2017.

上海虹桥绿地铂瑞公寓是上海绿地虹桥世界中心酒店群中的高端酒店式公寓。公寓拥有158间客房，包括面积多达40平方米的单身公寓及面积多达170平方米的三居室等多种房型。此外，该公寓还配有住客独享的健身设施和会议室以平衡客人的生活及工作需求。公寓于2017年6月正式开业。

Primus Residence Shanghai Hongqiao is an upscale service apartment of Greenland World Center Hotels. The apartment features 158 apartments, including one bedroom apartment that up to 40m2, and three bedroom apartment that up to 170 m2. It also features private gym and function rooms to meet various requirements for the customers. The residence has already opened on June 2017.

定位为上海虹桥绿地世界中心酒店群高端商务的品牌酒店 – 上海虹桥绿地铂骊酒店专为寻求出行便捷、居住舒适的商务人士量身定制。酒店拥有287间客房、面积约278平方米的多功能厅，以及4个面积从69至150平方米不等的会议室，上海虹桥绿地铂骊酒店是举办各类商务活动的绝佳选择。酒店于2017年4月15日正式开门迎客。

As an upscale brand hotel of Greenland World Center Hotels, The QUBE Hotel Shanghai Hongqiao is designed for business travelers who looking for easy access and comfortable stay. The hotel features 287 well designed rooms that offering uncomplicated comfort and the latest technology. POYA all-day dining restaurant offering world class level dining experience, 278 m2 function room and 4 meeting rooms which range from 69 m2 to 150 m2 are perfect choice for business travelers. The hotel has been opened on April 15th 2017.

关于绿地国际酒店管理集团
About Greenland International Hotels Group

绿地国际酒店管理集团系世界500强企业绿地集团全资子公司，是全面负责酒店业务板块经营、管理和发展的综合性产业集团。凭借雄厚的资本实力和开放包容的国际化视野，绿地控股集团先后与多家国外知名酒店管理集团缔结战略合作关系。绿地国际酒店管理集团正式成立后，全面负责集团酒店业务运营，并于2012年推出自主酒店品牌“铂瑞-Primus”、“铂骊-The QUBE”， 2016年推出“Q”品牌。

作为国内***酒店物业持有商和管理运营商之一，绿地国际酒店管理集团目前在全球范围内经营和在建超过79家酒店，项目遍布全球7国54城,拥有各类客房20,000余间，预计开业和正在施工项目总值超200亿人民币并将在2020年前在全球范围内拥有超过150家酒店。

Greenland International Hotels Group (GIHG) is a wholly owned subsidiary of Greenland Group---one of the Global Fortune 500 companies and a comprehensive industrial group. With a solid capital background, vision of internationalization that GIHG has established strategic partnerships with many international hotel management companies since founded and launched its owned brand, the Primus, the QUBE in 2012 and Q brand in 2016.

As one of China’s largest hotel property investors and operators, GIHG owns hotel assets of more than RMB20 billion, with 20,000 rooms in 79 hotels and projects in pipelines across 7 countries and 54 cities. With own-branded hotels as its core business, GIHG is transforming itself into a world-renowned hotel management company and will achieve a portfolio of more than 150 hotels worldwide by the end of 2020.