上海招聘

Manager, Client Management - Global Transaction Services (GTS)

Responsibilities
To act as a single point of contact for the Bank’s top-tier IBG clients on cash and trade matters, actively engaging customers on all aspects of their requirements and provide high level of support to them, and strengthen the overall relationship with these clients at various levels.

  

• Proactively build, manage and nurture client relationship with the Bank through excellent service;
• Enhance client experience through timely and satisfactory resolution of issues and queries raised by clients. This may involve intensive co-ordination with relevant departments locally and regionally;
• Conduct regular service review;
• Maintain close relationship with clients through visits and/or customer calls;
• Grow revenue and transaction volumes through increase share of wallet and cross-selling GTS products
• Retain and grow organic revenue through great servicing, customer’s engagements, close monitoring of client’s activities, increase transaction volume via enhanced service experience;
• Identify new opportunities and execute cross sells/referrals DBS products and services working closely with other areas of the group to develop joint business initiatives;
• Key service contact point for major client relationships (identified through a standard selection process agreed jointly by the Relationship Manager, Sales & Client Management);
• Work in partnership with BusinessCare, Cash PSU, Trade PSU and Support Functions to ensure the service standards of non-complex GTS enquiries are met and proper escalation of service issues are in place;
• Act as an escalation point to provide necessary remedial actions arising from material service issues impacting these clients while identifying and introducing service improvements to improve the overall client experience;
• Partner with GTS Product Management to provide customer feedback on product related service issues to feed into product development roadmaps;
• Work closely with Client Implementation Manager and Sales Manager on boarding new client or product/service for existing client to ensure no breakage in client on-boarding process and post live support;
• Work with relevant teams on competitive portfolio’s trend and information on re-pricing or win new relationships/deals for these clients;
• Lead service level review with clients and work towards greater client satisfaction with our products and services.

  

Requirements

  

• At least 7 years of relevant experience with 3 years of transaction banking experience is preferred
• Service oriented, client focused, revenue focused proactive with a responsible approach to responsibilities, and ability to build positive relationships;
• A good team player, innovative thinker, good change manager, good analytical skills and able to manage resources effectively to achieve efficient cost/ service levels;
• Good organization skill and task orientated. Ability to organise, prioritise and multi-task, work independently and under pressure;
• Experience in financial industry with a preference for prior client management experience in local and/or global markets;
• Experience in cash management or trade finance product &/or strong knowledge of cash/payment operations is critical;
• In-depth knowledge of market practices, industry/ regulatory requirements and processes.
• Speak fluent English.

  

星展银行（中国）有限公司（星展中国）是亚洲领先的金融机构星展银行的子公司。星展银行前身为新加坡发展银行，于1993在北京设立驻华办事处，并于2007年5月成为在中国本土注册外资法人银行，是新加坡银行中的***家，也是外资银行中首批之一。自此，星展中国分支行网络和业务高速发展，目前共有12家分行和23家支行，员工人数有1900余人。星展中国的业务重点为企业银行以及财富管理。

    中国是星展银行的重点市场之一。星展中国的产品和服务获国内外媒体、官方机构广泛认可，获《亚洲银行与金融》杂志评为“2017年度中国***现金管理银行”、“2017年度中国***贸易融资银行”；获《环球金融》杂志评为“2016年中国***个人银行（外资）”、“2016年***跨境贸易结算银行（外资）”、“2016年***贸易融资银行（外资）”和“2016年***财资与现金管理银行（外资）”。

生于亚洲，长于亚洲！星展中国将更为进取的开拓中国市场业务，积极促进中国和亚洲经济的发展。因此，我们期待并诚意邀请各类优秀人才加入星展中国。如果你有信心，相信中国和亚洲的经济发展动力，愿意投身于银行业，那么请加入我们，共同迎接新市场的机遇和挑战！

dbs. living, breathing asia！星展银行，带动亚洲思维！