After Sales Representative
宁波莫倍空调制造有限公司
- 公司规模:少于50人
- 公司性质:外资(欧美)
- 公司行业:汽车及零配件
职位信息
- 发布日期:2019-03-07
- 工作地点:宁波
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:招1人
- 语言要求:不限
- 职位月薪:0.7-1万/月
- 职位类别:售前/售后技术支持工程师
职位描述
Assignment – Tasks/Responsibilities
? Provide overall technical support for Mobile Climate Control’s network of dealers, OEMs, installers, and service centers.
? Provide customer assistance and advice on complex service issues.
-
Investigate and resolve technical field problems and recommend and/or initiate corrective action.
? Master the latest technology knowledge of company products through self-studying and training, and give the best support to sales force and customers on technical issues.
? Make after sales coordination and plans in cooperation with sales force.
? Perform field testing and analysis of failed components to assist Engineering and Service Manager in determining modes of failure and root cause.
? Provide direct support to engineering in design parameters with regards to servicing and maintenance of Mobile Climate Control products.
? Determine and/or assist in determining liability in warranty equipment failures.
? Evaluate non-standard warranty claim requests and pre-approve/deny requests based upon Mobile Climate Control’s policies and procedures
? Perform audits of equipment installations and repair procedures at dealer locations within territory to insure quality and proper application of the equipment.
? Conduct training, both in-house and in the field, on Mobile Climate Control products for new equipment and new dealers.
? Prepare technical information for general use on installation, operation, and maintenance of Mobile Climate Control products. Assist in the publication and verification of all technical manuals, as well as spare parts lists for all Mobile Climate Control products.
? Actively participate in telephone technical support hotline to assist dealers and customers.
? Internal training towards colleagues
? External training towards customers
? Performs other responsibilities as necessary.
Competence requirements
- College diploma or high school diploma.
- HVAC or refrigeration or equivalent hands-on experience.
- Proficient on reading technical drawings and MS Office (Outlook, Word, PowerPoint, Excel).
- Organized and energetic.
- Analytical and Problem Solving skills.
- Good Interpersonal and Communication Skills.
职能类别: 售前/售后技术支持工程师
公司介绍
我们专注于客户定制化暖通空调系统。 包括:散热器、冷凝器、蒸发器、除霜器、加热器和空调。我们的产品应用于工程车、城市公交车及城市间大巴。我们定制化的方案可以提供从单一零件到系统解决方案。我们集团的客户都是全球高端的工程机械类、物流类、矿山类、农用类、及客车类整车厂。
中国宁波工厂成立于2010年。
宁波工厂ISO9001通过质量认证。
集团公司网站:www.mcc-hvac.com
欢迎有才之士加入我们的大家族,我们将提供有竞争力的薪酬和福利。
联系方式
- 公司地址:地址:span镇海北欧工业园区金川路88号