上海招聘

Operations and Customer Service Coordinator

Title: Operations and Customer Service Coordinator
Number of Jobs: 1
Report to: Ops Process Manager
Job Location: Xietu Lu, Shanghai

ChinaNetCloud:

We are the world's largest Internet server management company, architecting, designing, building, and running 24x7 the world's biggest websites, including monitoring, troubleshooting, backups, performance, scale, security, and much more. We are also China's oldest Cloud Computing Company and an exciting place to work, where you can learn new skills every day, solving all the world's Internet operations problems.

Our Vision:
Running the world's Internet servers.
Our Mission:
Manage every aspect of global customers' servers including performance, reliability, monitoring, backups, cost, and much more, all at world-class levels with great service, discipline, efficiency, and technical excellence.
Our Values:
Customer service, communications, teamwork, proactive, discipline, quality, efficient & productive.

Role's Mission:
Look for dedicated people who highly focus on customer services.

Responsibilities:
Responsible for coordinating the day-to-day activities of the operations department; ensuring timely response to customer inquiries
Own the engineer schedule by gathering inputs from various teams and proactively solving scheduling conflicts before they become a problem
With help of an assistant, follow-up with engineers throughout the day for status on outstanding issues; also for following proper procedures
Develop and prepare engineer performance evaluations and other Q/A related functions
Coordinate and communicate with internal and outside parties to ensure customer satisfaction
Lead project update meetings, other meetings upon manager's request
Ensure 100% accuracy of all NC system's inputs and usage
Learn the whole business process, constantly provide and gather new ideas to improve company processes and procedures
Assist with other projects as needed

Qualifications:

Work Experience: Two years prior work experience (required for Chinese work VISA if foreign citizen)

Required Skills:
Customer Service Oriented is must
Strong Time Management Skills
Detail oriented
Ability to work both independently and with a team
Ability to identify areas for improvement, and take the initiative required to oversee through completion

Pluses:
Analytical (Strong Microsoft Excel / OpenOffice skills)
Prior managerial experience
Prior experience working in a Chinese company
Education / Major Background: Bachelors Degree in Business (or similar major) preferred

Language: English and Chinese; Chinese not necessary but definitely beneficial

If you are interested in joining our expert team and want a challenging and rewarding experience,
please click the link below and fill in the application form.
http://sophiajiang.wufoo.com/forms/a-player-application-form-a-player-eaeecee/#public

For more information, please visit www.ChinaNetCloud.com

云络科技的使命，就是管理全球的互联网服务器。只要是遇到复杂的、极致的互联网技术系统或环境，云络科技的品牌是首屈一指的。为此生，为此嗨，真所谓是云中漫道，络绎不绝！
公司自身出自于创业企业，而且是硅谷技术大伽的创业情怀。情怀所在，是以技术和品质为互联网的天下做支撑的使命感。
富于创新、品质服务、客户至上、技术为王、员工大家庭，是云络科技的多重特性。其创业的基因，融入于日常产品、服务、员工、文化的点点滴滴。融资成功，也是对云络科技的全面认可和期待。
渴望优秀员工，享受技术盛宴，力行创业激情，给每一位客户与员工以真诚的回报 － 一份支撑全球互联网运维的情怀！

我们需要你，在嗨翻全球互联网服务器的世界里！