上海招聘

About the job:
Fulfilment Availability and Support will contribute to this objective by:
? Securing planning and fulfilment in an end to end perspective by enabling the prerequisites for excellent quality in execution
? Securing the optimal range location in the fulfilment units to lowest cost and while keeping availability and lead-time promise
? Securing the set-up for campaigns and extraordinary situations
? Securing optimised set-up our complete network by utilising the market specific parts of article allocation and order rules

About the assignment:
? Responsible for seamlessly enabling daily operations and an efficient distribution network on the market by securing an end to end planning and fulfilment process through securing the market setup for customer order flow from fulfilment units to customers.
? Responsible for order monitoring, deviation handling and activities connected to regular, large and exceptional orders to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer.
? Responsible for Customer Order Distribution systems including investigation and troubleshooting with IT Support.
? Responsible for the coordination and support of new fulfilment units connected to their orders (e.g. showrooms, rebuilds)
? Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment on the market, in close cooperation and co-creation with the Group Customer Order Team to secure continuous improvement.
? Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks.
? Responsible for ensuring the right information flow and effective communication to all relevant stakeholders and for the alignment with the group organisation and other business partners and stakeholders on relevant topics
? Accountable for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA in close cooperation with the Group Functions.
? Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in the order management process across all touchpoints.

About you:
? University degree (Logistics, Economics, Business Administration or related) or 1-2 years’ experience in the area of expertise
? Retail/home furnishing/supply chain/customer service experience and interest
? Confident and clear communication on English both written and verbal
? Excellent computer skills and high proficiency on Microsoft Office
? Proven analytical and numeric skills and ability to identify required actions
? Experience in problem solving and improving ways of working
? Hands eCommerce order management/ multichannel logistics working experience
? System super user experience

宜家家居，成立于1943年, 是一家来自瑞典的全球大家具及家居用品跨国公司。
目前在上海共有三家商场，宜家北蔡商场于2011年6月23日开业，是宜家集团在上海成立的第二家零售商场。我们的目标是使顾客任何时候光临宜家时，都能享受到周到、友好、热情的购物体验。
我们的员工之所以喜欢在宜家工作，是因为：
我们受到了鼓舞！
能随时享受团队工作的乐趣！
能时刻在你的工作岗位上学习！
拥有一个灵活多样的职业规划！
在宜家犯错是被允许的！
一个“家庭友好型”的环境！
每日健康营养的员工餐！
另外，我们还为全职员工提供：
一年15天的带薪年假，补充养老保险，商业医疗保险，年度体检，瑜伽&乒乓等健康活动，节假日小礼物，工会旅游，营养丰富的员工餐等。

欲了解更多招聘信息，请登录www.ikea.cn/jobs（选择上海北蔡）
或参看商场一楼出口处招聘信息板电子简历请投往：SHBC.HR@ikea.com