上海招聘

ASSIGNMENTS

You will be taking care of our customers' enquiries for information and provide clear and accurate advice

You will centralise issues brought up by our customers, will analyse the processes and procedures and will make proposals aiming to improve them.

You will join a dynamic and enthusiastic team who provides an exceptional service.

CANDIDATE PROFILE

The ideal candidate must have:

Excellent Japanese combined with English verbal and written language proficiency

2 Years experience as a customer service consultant

Excellent interpersonal and communication skills in order to interact in a professional way with various stakeholders

Passion for delivering exceptional service

Problem solving and decision making skills, proactive and a good team player

Ability to work with autonomy

Organisational skills and respect for deadlines

John Paul is the premier digitally-enabled global concierge service, providing brands with customized loyalty solutions.
 We thrive in challenging the status quo of transactional loyalty programs, driving long-term customer and employee engagement through an elegant combination of genuine human interaction and AI-driven CRM. Our customized relationship and membership strategies enable brands to interact with their customers and employees on an experiential and emotional level, creating a virtuous circle of deeper customer insight, higher quality customer service and increased customer lifetime value.

John Paul是第一个数字化的全球礼宾服务公司，为品牌提供定制化的忠诚度解决方案。
我们成功地帮助各大公司与他们的客户和员工搭建紧密的联系并提高其忠诚度，通过真正的人工互动和人工智能驱动的CRM的优雅组合，我们成功地帮助各大公司与他们的客户和员工搭建紧密的联系并提高其忠诚度。我们的定制关系和会员策略使品牌能够在体验和情感层面与客户和员工进行互动，创造更深入的客户洞察力和增加客户服务的良性循环。

 

John Paul was established in Paris in 2008 and has enjoyed consistent growth every year since its debut, including the acquisition of US-based LesConcierges in 2015. With over 1,000 employees across 5 continents, John Paul Group is a major player in the loyalty market, offering white-label services to some of the biggest brands across the financial services, luxury, travel, hospitality, technology and automotive industries. John Paul joined the AccorHotels group in 2016 and is now focusing on its next phase of growth, a key part of which is to expand its presence in APAC.

John Paul于2008年在巴黎成立，自成立以来每年都在增长，包括2015年收购美国的LesConcierges。John Paul集团在五大洲拥有1,000多名员工，是忠诚度市场的主要参与者， 为金融服务，奢侈品，旅游，酒店，科技和汽车行业的一些大品牌提供白标服务。 John Paul于2016年加入AccorHotels集团，现在专注于下一阶段的发展，其中一个关键部分是扩大其在亚太地区的业务。



更多信息请访问我们的网站www.johnpaul.com