ROLE
Project Quality
- Ensure that the Offer quality is built-in to reach the Satisfaction of the future customers
- Guarantee that the Voice of Customer is well collected and analyzed in order to provide robust and ranked customer requirements to the project team
- Ensure that all customer requirements are well taken in account from Open to Close and provide all means to get them protected in PEP
- Support, coach the team on methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets (Lean Six Sigma, DFSS, etc.)
- Make sure that risk identification, assessment and mitigation plan are managed and updated in the project (assist the Project Manager, or lead by delegation)
- Guarantee the best application of the Offer Creation Processes and the collaborative and function processes (ex: SSQM)
- Establish the Project Quality Plan (inside the Project Management Plan), get its validation, and lead its execution
- Make the synthesis on lessons learned on product development
- Define Offer Quality Goals
Customer interaction
- Manage the Customer Satisfaction and Quality (CS&Q) for customer Accounts
- Act as a single point of contact for Account Managers in their Business portfolio about quality problems
- Maintain permanent contact with Account Managers in their portfolio about Schneider performance as seen from the customer's eyes
- Act on Customer Business Risk Escalation resolution teams
- Coordinate with all other Offer Quality leader for the resolution of Issues related to its customers
- Ensure containment, corrective, and preventive actions are properly identified and executed for all customer problems
- Network with Offer Quality Leaders in rest of businesses to improve Quality for Customers
ODM/Vendor Quality
- Pilot the containment, corrective and preventive actions to solve the technical part quality issues of the plant using the 8D methodology.
- Check the effectiveness of the supplier actions
- Pilot the qualification of the part through the Part Product Evaluation Plan (PPEP) within the Product Evolution Process (ACCESS, ROHS, etc.) and participate actively to the PPEP with Product Management Process (PMP)
- Monitor supplier quality Performance at the Plan level and reports it
- Participate to the Supplier Approval Module (SAM) process
- Represent Schneider Electric in front of Suppliers for Quality related issues.
- Challenge the Suppliers, train them to improve their performances
- Support New Product Introduction activities at supplier level
- Conduct continuous improvement projects with Suppliers on critical business issues, train / coach suppliers when needed
- Directly manage critical Supplier issues escalated by Customer or Lines of Business
EDUCATION & EXPERIENCE REQUIREMENTS
- Engineer (Master Degree) in Electronics, Automation technology, Industrial Electronics, or Industrial Control or equivalent
- You have a strong customer service attitude and you value working in a multi-cultural environment
- You have leadership, change management & project management experience
- You have demonstrated good analytical skills and are able to draw improvement plans
- You speak English, another language is a plus
- You have 3 to 5 years minimum experience in Customer Care or Continuous
Improvement in an R&D context and/or front-office experience dealing with
Customer Satisfaction - A specialized degree in Quality or a 6-sigma certification would be a plus
现今世界，能源问题已成为制约经济高速发展和环境保护的核心因素，施耐德电气一直致力于改善客户在电力领域的绩效和日常生活水平。作为能源优化领域的世界领先企业，施耐德电气集团业务包括5大市场：能源和基础设施、工业、数据中心和网络、楼宇以及住宅等领域提供产品和服务。
凭借其独特的产品系列，施耐德电气开发了全系列的集成化、智能型和通讯型的解决方案，使供电更安全、可靠，全面实现自动化，节能增效作用更加明显，建筑物内的舒适度和通信也获得了有效的管理。
依靠全球超过100,000名员工的参与，施耐德电气将帮助人类最充分地利用他们的能源。
数字施耐德电气
■2007年销售额达到170亿欧元
■在106个国家拥有超过105,000名员工
■通过销售合作伙伴，解决方案行销于190个国家
■在25个国家有超过7000 名研发人员
■有200多个贴近客户的工业基地
对客户业绩的贡献
施耐德电气在创新、质量和效率方面有着宏伟的战略，同时积极开展合作和并购业务以拓宽自己的产业阵容。施耐德电气在使电力应用更为安全和便捷的同时，以更全面、有效的解决方案系列服务于市场需求，并开发定制增值服务。
优秀的员工是这一战略的根基，他们构成了一支热衷开拓、锐意进取的团队。我们还提供所有级别的在岗培训，能够根据技术和客户需求的变化来拓展和调整员工的技能。
全球领导者的专业实力，本地合作伙伴式的服务
目前，施耐德电气在100多个国家开展业务，我们的产品和服务遍布世界各地，符合各国的标准和规范。
我们每年将销售额的5%投入研发。遍布世界的6,500名研发团队成员一直致力于为用户提供更多的价值。智能电力技术已在施耐德电气成为现实，而我们还在不断地创新，以优化其应用，其中已经包括嵌入式智能、无线网络、VDI解决方案以及因特网控制和监测。
由于我们的生态设计、生态生产和生态增效流程，我们有91%的生产和物流基地获得了ISO 14001认证。我们的解决方案可以满足最苛刻的安全性、可靠性、能效及环境要求。我们帮助客户以更少的能源和原材料消耗来实现更大量、更有效的生产。我们还提供设备全寿命期技术支持。
我们的目标
利用以下条件，成为全方位解决方案和服务的领先提供商：
■我们对客户应用的深入了解。
■市场上最为全面的产品、软件和服务阵容，而且可以最简便地进行组合以形成有效的体系结构。
■专注于客户满意度、创新和承诺的企业文化。
