Shopkeeper
上海宜家家居有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：批发/零售 家具/家电/工艺品/玩具/珠宝
职位信息
- 发布日期：2012-11-13
- 工作地点：上海-徐汇区
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语熟练
英语熟练 - 职位类别：销售主管 销售经理
职位描述
REPORTS TO: Store Sales Manager
PURPOSE OF THE JOB:
I optimise sales in my shop and store by leading and inspiring my team, using knowledge of our range, local market and customers. I use the IKEA tools and expertise of my team and my colleagues to support me. This enables the IKEA mechanical sales system to work efficiently, and ensures the continued success of the IKEA Concept.
I actively work towards fulfilling the four tasks of the IKEA store:
to act as a highly efficient, and staffed, sales mechanism
to show home furnishing solutions full of inspiring home furnishing ideas
to serve as a well-qualified home furnishing specialist
to provide a day out for the whole family.
KNOWLEDGE TO BE PROFICIENT TO FULFIL THE ROLE:
I need to gain knowledge on general IKEA ways of working within my store as well as knowledge specific to my role as a Shopkeeper. Existing material is available to support me in gaining this knowledge about my role.
MOTIVATION:
It is essential that I am motivated by the following:
The IKEA values really reflect my own values.
I am driven by the desire to exceed my goals.
I get as much out of helping my team achieve and develop as I do out of my own achievements.
I am passionate about selling and getting the best for my customer.
I am interested in people's everyday life at home and in home furnishings and identify myself with the IKEA range.
I enjoy working in a fast-paced and future-oriented environment.
I am hungry for knowledge and want to increase my skills and learning, using this to benefit IKEA and grow personally.
CAPABILITIES/SKILLS:
Managing and Leading People
My responsibility is to develop people and business together. I do this by providing an inspiring direction and by getting people to work together towards our common objectives. I establish the trust and respect of the people I work with in order to achieve my agreed goals. I do this through the IKEA values and by sharing my knowledge of the IKEA organisation, our connection with the everyday lives of the many people and my commercial skills. I enjoy taking responsibility, delegating this appropriately to my team whose contributions I recognise and value. People want to work with me because I challenge and encourage them to reach their full potential. I give constructive feedback to colleagues and encourage them to learn from our experiences and to capitalise on past successes.
Driving Business
I know my market and my consumers and work to effectively connect our offer to our visitors. I use this knowledge together with my understanding of how my actions affect my business to drive the plans I make and the decisions I take. I understand my customers, seeing things from their perspective and anticipate their needs so I can proactively drive sales. I actively encourage my team to do the same by talking things through with them and listening to their ideas. Through my own example, I encourage working in a simple, lean and cost-effective way.
Leading and Implementing Change
I use the IKEA direction and objectives to change and develop what we do in order to contribute to growth and profitability. I look for opportunities to make improvements in the way we work and encourage my team to do the same. I lead changes when necessary, I anticipate the impact it will have and remain confident, always looking for positive advantages. I look through the eyes of those the change affects to sell the benefits and overcome resistance to ensure the agreed change happens and is maintained.
Strategic Planning
I make long-term plans that are aligned to the business priorities and take into account trends related to the everyday lives of consumers. My short-term plans are more detailed and designed to support the overall long-term plans. I achieve this using all available resources and communicate it to colleagues by clearly outlining my expectations. These plans are flexible to allow for change while still achieving the overall goals. I evaluate the results and use the learning to influence future plans.
Influencing and Communicating Effectively
I am clear on my business needs and expectations. I communicate these in a clear and structured way, looking at things from the other person's perspective, in order to gain their trust and active support. I listen to the views and opinions of others and I am open to changing my perspective to benefit our customers and our business. I monitor progress against what has been agreed to ensure I have been clearly understood.
Defining Goals and Delivering Results
I set and agree goals and targets that challenge my team, and I in order to meet or exceed our customers' expectations and our agreed business goals. I request support from my colleagues, other functions and my manager so that I can deliver better business results and offer similar support to my team. I achieve my goals through continuous evaluation and follow up. I encourage learning from our experiences to influence future plans.
PURPOSE OF THE JOB:
I optimise sales in my shop and store by leading and inspiring my team, using knowledge of our range, local market and customers. I use the IKEA tools and expertise of my team and my colleagues to support me. This enables the IKEA mechanical sales system to work efficiently, and ensures the continued success of the IKEA Concept.
I actively work towards fulfilling the four tasks of the IKEA store:
to act as a highly efficient, and staffed, sales mechanism
to show home furnishing solutions full of inspiring home furnishing ideas
to serve as a well-qualified home furnishing specialist
to provide a day out for the whole family.
KNOWLEDGE TO BE PROFICIENT TO FULFIL THE ROLE:
I need to gain knowledge on general IKEA ways of working within my store as well as knowledge specific to my role as a Shopkeeper. Existing material is available to support me in gaining this knowledge about my role.
MOTIVATION:
It is essential that I am motivated by the following:
The IKEA values really reflect my own values.
I am driven by the desire to exceed my goals.
I get as much out of helping my team achieve and develop as I do out of my own achievements.
I am passionate about selling and getting the best for my customer.
I am interested in people's everyday life at home and in home furnishings and identify myself with the IKEA range.
I enjoy working in a fast-paced and future-oriented environment.
I am hungry for knowledge and want to increase my skills and learning, using this to benefit IKEA and grow personally.
CAPABILITIES/SKILLS:
Managing and Leading People
My responsibility is to develop people and business together. I do this by providing an inspiring direction and by getting people to work together towards our common objectives. I establish the trust and respect of the people I work with in order to achieve my agreed goals. I do this through the IKEA values and by sharing my knowledge of the IKEA organisation, our connection with the everyday lives of the many people and my commercial skills. I enjoy taking responsibility, delegating this appropriately to my team whose contributions I recognise and value. People want to work with me because I challenge and encourage them to reach their full potential. I give constructive feedback to colleagues and encourage them to learn from our experiences and to capitalise on past successes.
Driving Business
I know my market and my consumers and work to effectively connect our offer to our visitors. I use this knowledge together with my understanding of how my actions affect my business to drive the plans I make and the decisions I take. I understand my customers, seeing things from their perspective and anticipate their needs so I can proactively drive sales. I actively encourage my team to do the same by talking things through with them and listening to their ideas. Through my own example, I encourage working in a simple, lean and cost-effective way.
Leading and Implementing Change
I use the IKEA direction and objectives to change and develop what we do in order to contribute to growth and profitability. I look for opportunities to make improvements in the way we work and encourage my team to do the same. I lead changes when necessary, I anticipate the impact it will have and remain confident, always looking for positive advantages. I look through the eyes of those the change affects to sell the benefits and overcome resistance to ensure the agreed change happens and is maintained.
Strategic Planning
I make long-term plans that are aligned to the business priorities and take into account trends related to the everyday lives of consumers. My short-term plans are more detailed and designed to support the overall long-term plans. I achieve this using all available resources and communicate it to colleagues by clearly outlining my expectations. These plans are flexible to allow for change while still achieving the overall goals. I evaluate the results and use the learning to influence future plans.
Influencing and Communicating Effectively
I am clear on my business needs and expectations. I communicate these in a clear and structured way, looking at things from the other person's perspective, in order to gain their trust and active support. I listen to the views and opinions of others and I am open to changing my perspective to benefit our customers and our business. I monitor progress against what has been agreed to ensure I have been clearly understood.
Defining Goals and Delivering Results
I set and agree goals and targets that challenge my team, and I in order to meet or exceed our customers' expectations and our agreed business goals. I request support from my colleagues, other functions and my manager so that I can deliver better business results and offer similar support to my team. I achieve my goals through continuous evaluation and follow up. I encourage learning from our experiences to influence future plans.
公司介绍
宜家家居(IKEA)于1943年由其创始人英格瓦.坎普拉德先生(Ingvar Kamprad)在瑞典创立。目前已发展成为全球最大家具及家居用品跨国公司。
宜家在欧洲，美洲以及亚太地区的38个国家中有超过324家门店。在宜家眼里，中国是全球最具潜力的零售市场。在过去的10年里，宜家已经在上海，北京，广州，成都，深圳，南京，大连，沈阳和上海北蔡先后设立了9家零售商场。未来的5年，宜家将在中国新开9家新店， 分别在上海，广州，北京，天津，无锡和宁波等城市。
宜家一贯以“为大众创造更美好的日常生活，提供种类繁多、美观实用，老百姓买得起的家居用品”为自己的经营理念。
2011新财年，宜家将致力于成为“居家生活的领导者”。
我们商场的目标：使顾客任何时候光临宜家商场时，都能享受到周到、友好、热情的购物体验。
优秀的企业文化和充分开放的职业发展平台成为宜家吸引和挽留员工的最大亮点。也许宜家不适合每一个人，但或许正是你梦想的地方！
我们的主要功能部门介绍
销售部：
作为人数最多的销售部，共计包括十一个部门，分别分布在不同楼层，包括二楼家具展间，一楼家具自提区以及负一层家居用品卖场。在这里，我们的员工通过对产品的了解，不仅能为顾客提供灵活的家居解决方案，更是他们展现自我、分享家居生活经验的舞台。
物流部：
物流部包括销售及供应链支持部、货物流转部两大部门；我们一直积极致力于维持高效低成本的货物流转流程，以支持商场的销售，盈利和顾客满意度。
设计部：
在这里，我们的员工不仅仅把设计灵感停留在脑海里，而是通过不同的展示方式告诉顾客，他们充满了活力，运用新颖的点子呈现实用的家居解决方案。
顾客关系部
商场入口处：在这里，我们的员工通过热情的欢迎和积极主动的回应为顾客提供轻松愉快的购物环境，从而展现他们细心专业的服务，良好的工作态度。
收银部：在这里，我们的收银员享有国内最先进的收银系统完成日常工作，同时，合理的排班、紧密的团队合作氛围及晚班交通补助等公司政策，能够让他们更好地平衡自己的工作和生活！
餐饮部：
在这里，我们的员工都热爱美食，并享受快节奏的标准化工作为顾客带来高效、快捷的服务，让顾客在购物之余深刻感受着独特的瑞典文化。宜家餐饮部包括一个提供瑞典风格食物的顾客餐厅、一个舒适温馨的员工餐厅、一个提供快捷便利食品的小餐馆和一个出售琳琅满目进口食品的瑞典食品屋。
营运部：
营运部包括产品修复部，行政部，安保部及工程部。是保证商场顺畅营运，顾客愉快安全购物的坚实基础。
更多信息，请浏览：www.ikea.com.cn
欢迎加入宜家大家庭！
IKEA was founded by Ingvar Kamprad in 1943 in Sweden. It’s the one of the biggest retails keeper of home furnishing in the world now.
There are over 324 stores which located in the 38 countries of Europe, America, and Asia Pacific region. IKEA believes that China market is one of the retail markets with most potential in the world. In the past 10 years, IKEA has set up 9 stores in China region, locating in Shanghai, Beijing, Guangzhou, Chengdu, Shenzhen, Nanjing, Dalian and Shanghai Baicai. In the coming 5 years, IKEA will open 9 new stores in China, including Shanghai, Beijing, Guangzhou, Wuxi, Ningbo & Tianjin, etc.
IKEA’s business idea is that we shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.
In Fy11, IKEA will strive to be “the Leader of Life @ Home”.
The aim for our store is to have our customers experiencing considerate, friendly, hospitable and helpful shopping experience whenever visiting the IKEA store.
IKEA attract & retain our talents because of her unique Culture & Value and Open Career Development platform. IKEA isn't everyone's dream. But it just might be yours!
For more information, pls visit www.ikea.com.cn.
Welcome to join IKEA Family!
宜家在欧洲，美洲以及亚太地区的38个国家中有超过324家门店。在宜家眼里，中国是全球最具潜力的零售市场。在过去的10年里，宜家已经在上海，北京，广州，成都，深圳，南京，大连，沈阳和上海北蔡先后设立了9家零售商场。未来的5年，宜家将在中国新开9家新店， 分别在上海，广州，北京，天津，无锡和宁波等城市。
宜家一贯以“为大众创造更美好的日常生活，提供种类繁多、美观实用，老百姓买得起的家居用品”为自己的经营理念。
2011新财年，宜家将致力于成为“居家生活的领导者”。
我们商场的目标：使顾客任何时候光临宜家商场时，都能享受到周到、友好、热情的购物体验。
优秀的企业文化和充分开放的职业发展平台成为宜家吸引和挽留员工的最大亮点。也许宜家不适合每一个人，但或许正是你梦想的地方！
我们的主要功能部门介绍
销售部：
作为人数最多的销售部，共计包括十一个部门，分别分布在不同楼层，包括二楼家具展间，一楼家具自提区以及负一层家居用品卖场。在这里，我们的员工通过对产品的了解，不仅能为顾客提供灵活的家居解决方案，更是他们展现自我、分享家居生活经验的舞台。
物流部：
物流部包括销售及供应链支持部、货物流转部两大部门；我们一直积极致力于维持高效低成本的货物流转流程，以支持商场的销售，盈利和顾客满意度。
设计部：
在这里，我们的员工不仅仅把设计灵感停留在脑海里，而是通过不同的展示方式告诉顾客，他们充满了活力，运用新颖的点子呈现实用的家居解决方案。
顾客关系部
商场入口处：在这里，我们的员工通过热情的欢迎和积极主动的回应为顾客提供轻松愉快的购物环境，从而展现他们细心专业的服务，良好的工作态度。
收银部：在这里，我们的收银员享有国内最先进的收银系统完成日常工作，同时，合理的排班、紧密的团队合作氛围及晚班交通补助等公司政策，能够让他们更好地平衡自己的工作和生活！
餐饮部：
在这里，我们的员工都热爱美食，并享受快节奏的标准化工作为顾客带来高效、快捷的服务，让顾客在购物之余深刻感受着独特的瑞典文化。宜家餐饮部包括一个提供瑞典风格食物的顾客餐厅、一个舒适温馨的员工餐厅、一个提供快捷便利食品的小餐馆和一个出售琳琅满目进口食品的瑞典食品屋。
营运部：
营运部包括产品修复部，行政部，安保部及工程部。是保证商场顺畅营运，顾客愉快安全购物的坚实基础。
更多信息，请浏览：www.ikea.com.cn
欢迎加入宜家大家庭！
IKEA was founded by Ingvar Kamprad in 1943 in Sweden. It’s the one of the biggest retails keeper of home furnishing in the world now.
There are over 324 stores which located in the 38 countries of Europe, America, and Asia Pacific region. IKEA believes that China market is one of the retail markets with most potential in the world. In the past 10 years, IKEA has set up 9 stores in China region, locating in Shanghai, Beijing, Guangzhou, Chengdu, Shenzhen, Nanjing, Dalian and Shanghai Baicai. In the coming 5 years, IKEA will open 9 new stores in China, including Shanghai, Beijing, Guangzhou, Wuxi, Ningbo & Tianjin, etc.
IKEA’s business idea is that we shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.
In Fy11, IKEA will strive to be “the Leader of Life @ Home”.
The aim for our store is to have our customers experiencing considerate, friendly, hospitable and helpful shopping experience whenever visiting the IKEA store.
IKEA attract & retain our talents because of her unique Culture & Value and Open Career Development platform. IKEA isn't everyone's dream. But it just might be yours!
For more information, pls visit www.ikea.com.cn.
Welcome to join IKEA Family!
联系方式
- 公司地址：上海市漕溪路126号
- 邮政编码：200235
- 联系人：HR