上海招聘

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of

Desktops, Notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. Accountabilities includes:

· Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated Peripherals.

· Installs, maintains and optimizes desktop /notebook configurations at customer sites. 

· Diagnoses and resolves product performance problems. 

· Performs maintenance and repair services. 

· Ensures customer satisfaction by advising customers on preventive maintenance and configurations which May impact Product performance. 

· Instructs customers in the operation and maintenance of the system.

Career Level Criteria

· Understands and applies principles, concepts, theories, technologies and standards of professional field. 

· Develops and applies specialized knowledge within own discipline. §  Deepens knowledge through exposure to new assignments and continuous learning. 

· Knowledge of related industry considerations. 

· Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. 

· Builds deeper understanding of processes, procedures, customers and organization. 

· Assists program or process development and implementation. 

· Coordinates activities and processes.

Problem Solving

• Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.
• Develops solutions to a variety of problems of moderate complexity.
• Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues.
• Interprets generally defined practices and methods.
• Recognizes and acts on inconsistencies in data or results and escalates unusual problems.
• Identifies issues beyond stated situation.
• Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
• Regularly exercises discretion on engaging leadership independent judgment on business matters.
• Involved with local or business specific engagement initiatives in support of broader programs.

Guidance

• Works under general direction.
• Work is guided by objectives of the area or assignment.
• Refers to established policies and precedents as needed.
• Applies discretion and independent judgment to identify when deviation from standard practice is required without prior approval.
• Collaborates on project timeframes and priorities based on project objectives and ongoing assignments.
• Assumes responsibility to improve service, efficiency and quality of work.
• When assigned to a customer team, actively participates on small to medium sized project teams in support of customer deliverables.

Relationships

• Contributes to area by ensuring quality of output.
• Contributes to the completion of milestones associated with specific projects or activities within own area.
• Establishes working relationships with others outside area of expertise.
• Applies knowledge and understanding of customer needs and other internal/external contacts.
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Job Level Criteria

• Performs advanced troubleshooting techniques to address complex technical issues.
• Identifies risks and develops solutions for client tasks.
• Serves as escalation and issue resolution point for onsite technicians.
• Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues.
• May distribute workload among team members.
• May prepare documentation to record and track issue resolutions.
• Makes recommendations for process improvements within the department.
• Often provides team leadership and mentoring.
• May respond to calls after normal business hours per leader instructions.

Job Experience

• 6-8 years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook. Knowledge of Linux/Unix operating systems may be required.
• Experience in financing or banking industry is a plus.
• Experience in supporting VIP/high touch users is a plus.
• Advanced customer interaction skills.
• Proficient in spoken English is a must.
• A+ desktop or equivalent skill set is required; MCP, MCSE, CNE or Network+ certification is preferred.

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100.
NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.