上海招聘

  

PRINCIPAL RESPONSIBILITIES:

  

(Include but not limited to:)

 

? Ensure all Call Centre Staff are providing quality customer service to our potential clients.

? Ensure all monitoring procedures are followed, such as spot checks and full QA

? Coach all CCO’s as directed by Call Centre managers and supervisors.

? Effectively communicate training feedback and concerns to the Call Centers.

? Be able to analysis reports to assist departments with QA/ Training

? Ensure QA spreadsheets and all documents are updated 

? Look for opportunities to update material of the call centers including scripting and training manuals

? Conduct daily/weekly training sessions with all CCO’s. Continually work on improving and up skilling all CCO’s and other members of the Training Team.

? Display a Count On Me! Service to all parties.  

? Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.  

? Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible.  

? Display innovation through inspiring, creating and improving processes and products.  

  

KEY POSITION CRITERIA:

? Intermediate computer skills including previous experience using MS Word, Excel, PPT

? Minimum of High School Certificate with previous experience in a call center environment.
? Ability to focus attention for extended period of time
? Ability to efficiently multi-task which includes excellent organizational and time management skills.

? High level of written and verbal communication skills with the ability to read, analysis and interpret common periodicals and procedures.
? Demonstrated ability to develop training plans
? Demonstrated ability to effectively present information and respond to questions from groups of managers, co-workers and clients
? Ability to work independently as well as in a team environment.
? Confident, flexible with the ability to work in a fast paced and changing environment.
? High level of energy and self-motivation.
? Committed to provide excellent customer service at all times
? Experience preferred in the use of basic call center systems / Predictive Dialers / Live Monitoring Facilities

? Excellent English, both oral and writtern

温德姆寰球公司简介

温德姆寰球（纽约证券交易所代码：WYND）是世界上最大的度假会籍及交换公司，也是北美最大的专业度假租赁管理公司，为近400万会员和业主家庭服务。

温德姆寰球坚信通过度假可以年复一年为家人创造一生难忘的回忆。温德姆寰球以温德姆品牌为承诺，旗下高品质、灵活性和高性价比度假酒店资产，为全球旅客随时提供宽敞的住宿条件、酒店设施和卓越服务。

温德姆寰球原隶属于温德姆环球公司，于2018年6月1日完成与温德姆酒店及度假酒店的分拆，目前依然通过全球排名第一的酒店忠诚度计划，即温德姆奖赏计划，与温德姆酒店及度假酒店保持紧密联系。"

？ 220余个度假会度假酒店
？ 110个国家的4300个加盟度假酒店
？ 遍布北美的10,000余个专业管理的度假租赁物业
？ 全球超过25,000名员工

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