上海招聘

Purpose of the role
To be the day-to-day contact person of, taking care of communication with, maintaining a good relationship with and offering a good service to the customer to safeguard and improve the customer satisfaction in order to achieve year plan targets.

Core Accountabilities
Essential duties and responsibilities include the following. Other duties may be assigned.

Competences, responsibilities and activities
Quotations
? Receive incoming RFQ's from customers, timely, competent and independent preparation and follow-up of quotations.
? Investigate whether requested products or projects can be realized technically and economically within the requested time frame.
? Advise customers and make counterproposals after consideration with responsible departments.
? Analyze cost- and price calculations.
? Calculate and fix prices in consideration with the responsible Sales-/Account Manager, taking into account the actual price and market circumstances.
? Determination of the necessary credit limit in consideration with the credit department. Defining and implementing the terms of payment together with the Sales- / Account Manager.
? Taking care of internal and external communication for different dossiers in cooperation with the Account Manager.

Administration of metal contracts
? Creating, controlling and managing of metal contracts.
? Reporting of deviations of the metal contract to the customer.
? Propose countermeasures to compensate such deviations.
? Responsible for the communication between Metal Risk, Sales- / Account Manager and customer
? Filing of documents related to such contracts.

Administration and follow-up of customer orders
? Processing and follow-up of customer orders in a fast, correct and efficient manner in order to respond in time and correct to customer requests

Core activities
Registering orders
Pro-active planning of planned consumption based on customer forecast where logistical agreements have been made, taking into account the available quantity and planned load.
Follow-up of orders and execute changes on request
L/C administration and commercial follow-up
Keeping customer and product file up-to-date
Keeping customer specific requirements up-to-date
Communication with customers regarding orders, status of orders, deliveries, invoices, certificates etc.
Take care of the commercial administration with regard to customer orders.

Administration and follow-up of sample orders or qualification
? Processing and follow-up of sample orders or qualification for qualifications, trials and new projects
Core activities:
Communication between Technology, Sales and customer in order to deliver the correct quality to the customer
Minimizing of costs hereto, e.g. to prevent scrap or remnant material; investigate possible combination or sales of remaining quantities to third parties.

Processing of claims
? Speedy and correct processing of customer claims in order to prevent this from being a negative factor in the customer relation, but to exhaust this to our advantage.
Core activities:
Fill-in claim form and sent it through
Communicate answer of IR to the customer
Organize returns
Creating of credit notes and checklists
Safeguard processing time
Safeguard and execute corrective measure when they are related to order registration.
Think about alternative solutions regarding processing of claims

Working Capital
Control of working capital and costs in cooperation with the CSM in order to achieve set targets
Core activities
Regular check of material in stock and consignment stock, taking action and inform Sales where necessary
Support of Credit in following-up payments and invoicing related business. Inform and act in cooperation with Sales.

Long Term Contracts
? Support the Sales-/Account Manager for preparation of contact negotiations.
? Support the Sales-/Account Manager with the preparation of mandates.
? Administration of complex price lists
Additional tasks
? Strive for a best-in-class administrative organization with the sales team in order to assure continuity of service to the customer.
Core activities:
Keeping file in order in accordance with ISO procedures
Participate in projects to improve administrative processes (e.g. Oracle)
? Back-up arrangements with CSR co-workers to assure substitution
? Taking care of communication between customer, Sales-/Account Manager, Sales Offices and internal departments
? Support of Sales Director, Sales- /Account Manager in setting up forecasts and year plans.
? Responsible for compliance with BOS/SOX procedures
? Create and maintain contact with new and existing customers
? Visit to customers with Sales-/Account Manager
? Prepare visits of customers, accompany plant visits.
? Creation of product- and price analysis on customer level.
? Propose CIP's

C. Dimensions

Number of customer in the respective sales group (30-150)
Diversity in customer type / business (Auto/Commercial Plates /Import & Export/Specialties)

Qualifications

Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor Degree

Language Skills

? Good command in both English & Mandarin

Other Skills and Abilities

? Knowledge of business branch (Distribution, Specialties, Automotive, Commercial Plates, Aviation, Import & Export)
? Knowledge of ICT - systems necessary to execute the function (e.g. Oracle)
? Stress resistance; Perseverance; Integrity; Precision; Flexibility; Empathic; Team focused; Initiative
? Good endurance of more work depress
? Creativity

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

上海仁之实业有限公司是一家集生产、贸易、来料加工为一体的高科技集团公司
下设纺织事业部和生化事业部：
纺织业务部简介：
纺织事业部为加拿大和中国合资创办，在加拿大、美国、香港和上海分别设有办事处。主要业务包含纺织服装外贸、服装设计贴牌、服装公司产品企划外包等。



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作为 Agilent 、ABI、Thermo Fisher、Merk、Roche、Bio-Rad、PerkinElmer、Sigma、R&D、CST 等产品的经销商，我们为用户提供全方位的高科技产品和技术服务。目前，我们已成为中国实验室用户最为信赖的合作伙伴之一。
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