上海招聘

---KEY DUTIES AND RESPONSIBILITIES:

• Provide the high-quality and productive daily IT support to end users.
• Install and configure computer OS and peripherals for users (such as IP phone, printers, scanners, etc.).
• Co-ordinate the activities for customers, vendors and 2nd IT level support in quick response to infrastructure and End-user computing problems and incidents, resolving or escalating as needed.
• Responsible for IT related equipment collection management and proper records. Work with 2nd level support staff to maintain IT inventory asset list.
• Conduct daily maintenance and service of audio-visual presentation equipment, digital media equipment in conference room. Implement weekly preventative maintenance check to conference room facilities and public area printers.
• Create, update and maintain IT desktop and conferencing platform documentation.
• Configure COPE or BYOD mobile devices through enterprise mobility management tool (such as VPN, Mail Sync, Wireless access, etc.).
• Ensure healthy operating condition of office devices. Provide IT support and standby to corporate major conference.
• Report incidents and problems to senior expertise team to troubleshoot and resolve IT issues.
• Perform other miscellaneous duties as directed by Line Manager.
• Participation in implementation projects.

---Qualifications  (Knowledge, experience, abilities & skills)    

• Bachelor degree or above in Computer Science or equivalent.
• At least 2 years experiences in IT helpdesk support.
• Ability to work on a variety of projects simultaneously.
• Proficiency using, maintaining and troubleshooting computer hardware and software and operating systems,
• Solid knowledge about MS Windows, Office suite, popular e-mail client browsers etc.
• Familiar with client support in Windows Domain Environment is a must.
• Know well about IT services including DHCP, TCP/IP, DNS, LAN, Wireless are preferred.
• Demonstrated Customer-oriented attitude.
• Quick learning and self-driven and good team work.
• Good communication skills and patience.
• Basic verbal and written English skills are preferred.

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