上海招聘

Job Responsibility:

Technical Writer (40%)

• Create marketing content for China including white paper, app note, blog etc.

• Document new feature of software release with related dialogs/commands/images/tutorials and training modules.

• Create training materials for internal team, customer and partner including PPT, brochures and related documents

• Localize technical articles or marketing documents released by other regions.

Technical Support (30%)

• Provide post sales technical support and training for Channel Partner accounts

• Provide second level support and training for new Channel Partners, their AM’s and technical staff as needed

• Provide general product support via email, phone or user forums

• Assist in the development of written materials such as technical notes, knowledge base articles and product training materials

• Support  service project and system integration development(consulting, testing and implementing)

• Establish, maintain and manage internal relationships among Altium Sales, Support teams & R&D

Pre-Sales Support (20%)

• Provide technical support in sales presentations, product demonstrations, and seminars

• Serve as the technical consultant for large-scale customer proposals

• Develop training materials and co-develop sales programs and contents, from a technical perspective

Self Development (build and maintain technical knowledge level) (10%)

• Work with early product releases to understand new features and their value

• Remain current on key industry issues and trends e.g. through magazine and web articles, white papers, press releases, conference proceedings, trade shows, seminars, tutorials and other methods

• Concerned about the competitor's products, understand their strengths

Qualification/requirements:

• Outstanding written English

• 5+ years technical experience. Technical background (Electronics, or similar) is a major advantage.

• Knowledge of Altium Designer is a major plus.

• Ability to study a feature in software and write in a clear, concise way, how that feature is used.

• Experience in a customer support/service environment (preferred)

Altium Limited (ASX: ALU) is an Australian multinational software corporation that focuses on electronics design systems for 3D PCB design and embedded system development. Altium products are found everywhere from world leading electronic design teams to the grassroots electronic design community. With a unique range of technologies, Altium helps organisations and design communities to innovate, collaborate and create connected products while remaining on‐time and on‐budget. Products provided are Altium Designer？, Altium Vault？, CircuitStudio？, CircuitMaker？, the TASKING？ range of embedded software compilers and Octopart？ the search engine for electronic components and industrial products. Founded in 1985, Altium has offices worldwide, with US locations in San Diego , New York and Boston, European locations in Munich, Karlsruhe, Amersfoort, Kiev and Zug and Asia‐Pacific locations in Shanghai, Tokyo and Sydney. For more information, visit **************. You can also follow and engage with Altium via Facebook, Twitter and YouTube.
 
You can refer to ************** for more information about Altium.
 
Altium有限公司(ASX:ALU)是业界领先的电子产品开发解决方案开发商，总部位于美国加州La Jolla, 已于1999年在澳大利亚股票交易所IPO上市。目前亚太总部位于上海，在深圳、北京等地拥有分公司，并在全球拥有28处分公司和办事处。
Altium致力于把电子产品开发过程中涉及到的不同设计规程统一到单一的设计系统中。 Altium产品保证所有电子工程人员、设计人员、开发人员及其公司无限度地利用新兴设计技术，更快更容易地向市场推出更智能的产品。其主要产品包括Altium Designer（Protel）、P-CAD、Nexar等，面向电子产品设计、开发主流市场。