上海招聘

Role Overview

This position is created to support the Trip.com strategic growth aspirations. He/she will primary work to manage the projects/programs that covers Trip.com service effectiveness and business management success from end to end, which includes:

1. Analyzing industry dynamic and markets, identifying development opportunities, and lead the process of driving initiatives and optimizations based on proactive internal/external trend readouts through systematical problem shooting and resolution capability.
2. Co-work with site leaders in different regions on governmental projects/programs to ensure the effective implementation in assigned sites/markets/teams.
3. Support regional operation management team by offering project/program management consultancy and bridge with the central team on information, process sharing and standardization/consolidation, to establish organizational success together.

Core Responsibilities

Competitor/Market Analysis - 40%

• Set up and execution of competitor/market analysis plan on each quarter.
• Set up and execution of business optimization plan under proper priority and that based on quantified business impact and drive for maximized improvement outcome.

Organizational & Regional Implementation- 40%

• Co-work with organizational and regional leaders on top-down project/program management and being proactive to lead the progress through organizing stakeholders in efficient way and walk through implementation obstacles with flexibility solutions/options of good quality.

Operation management consultancy – 20%

• Leveraging existing tools and reports to understand business performance status on each level.
• Link regional operation management together by offering consultancy support, bridging information and best practice to support on establishing holistic operation improvement milestone to benefit to the entire organization

Key Qualifications and Experience

？ 5+ years of experience in project management role, OTA industry or call center industry is preferred.

？ Good analytical skills and logical thinking.

？ Strong initiative and result orientation. Ability to work independently under limited resources and to initiate clear courses of actions. Ability to deliver quality results under time pressure.

？ PMP, 6 Sigma certificate is preferred.

？ Attention to details.

？ Have social media management experience and familiar with NPS and other scoring system management experience is preferred.

？ Full professional proficiency in English.

？ Mature, sophisticated attitude / behavior to handle relationship with different levels within the organization and external contacts independently.

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。