上海招聘

Global Insight Projects:
?    Work alongside Senior Global Insight Manager to deliver a new Customer Segmentation for China, identifying growth and protect segments and engaging the whole China business in this new framework.
?    TNS Brand Trackers:  work alongside Global Insight team to deliver quarterly brand trackers via the Global TNS programme; assisting with set up, fieldwork design, and ultimately delivery of insights and action planning with local team
?    Store Design, Innovation, Brand:  support Global Insight Managers with China based research in these areas; assisting with logistics, design and final delivery and embedding to local teams
?    Costa Express (unmanned coffee machine):  Works with Global Insight team and Global Express team to evaluate Costa Express launch in China, and conduct further research to support strategic expansion as required.

Local Insight Projects:
?    Leads local Customer Experience evaluation programme (Net Promoter Score- NPS) – management of supplier, data process, analysis and delivery of insights and action planning to drive continuous improvement in our store customer experiences.  Also feeds this back into the CMO/Insight team for Global reporting and understanding.
?    Conduct ad hoc insight projects for China business locally, eg Food needs, beverage product testing, campaign evaluation.
Uses Global best practice approaches and templates where appropriate to ensure Global consistency, and shares back any relevant local learnings.
?    Business Intelligence: gets close to all business data to be able to triangulate business and brand performance to guide key decisions.  Eg CRM data, finance data, NPS data.

Other:
?    Acts as customer champion in all key decision making forums for China – providing objective customer view to ensure decisions are grounded in Insight
?    Supports Global non China based teams with building knowledge and experience in the China market and Costa business.
?    Market & Consumer trends: responsible for local analysis, interpretation and business engagement with market and consumer trend reports.
职位要求：
Essential:
?    Very strong English language – both written and spoken
?    Expertise and experience in conducting primary research through both qualitative and quantitative methodologies.
?    Skilled in developing robust holistic Insight conclusions and recommendations using multiple data sources.  Ability to triangulate different data sets to reach clear conclusions about business performance.
?    Ability to define a clear brief, identify options to develop holistic Insight and drive the thinking through establishing the “What” is happening, “why” is it happening and “So What” is the impact on Costa as a result of insights developed
?    Skilled in presenting insights in a non-research way to build audience engagement and understanding
?    Strong communication skills and ability to engage with stakeholders at all levels of the business and across a matrix Global structure
?    Ability to prioritise and manage own workload

Desirable
?    Experience in customer feedback programmes, drawing insights from customer verbatims and working with operational teams to drive action to improve customer experience
?    Experience in brand tracking programmes, drawing insights and recommendations to support brand building agenda.
?    Data analytical skills – essential to be comfortable with large data sets but desirable is strong data analytics skills and experience
?    Experience in working in a Global matrix structure or with Global teams.

COSTA COFFEE的故事起源于1971年，当时两名意大利兄弟Sergio和Bruno来到伦敦，他们渴望让美味的咖啡成为伦敦人日常生活的一部分。1981年，COSTA兄弟在伦敦的沃克斯豪尔桥路开设了***家咖啡店。从这里开始，COSTA COFFEE足迹遍布伦敦、英国乃至全球。目前，COSTA COFFEE在全球32个市场拥有3800多家门店，8000多台自助咖啡机，并在英国有3000多家酒店餐饮渠道合作伙伴。
咖世家咖啡在中国的足迹始于2006年上海的***家门店。如今，在中国，咖世家咖啡共有超过500家门店和几千名全职及非全职员工，共同致力于带给中国市场最棒的咖啡体验。2019年，咖世家咖啡加入了可口可乐的大家庭，我们期待着在未来能够让更多的消费者有更多的机会体验到来自咖世家的优质咖啡。
在咖世家咖啡，我们是这样一个真诚而温暖的团队，拥有对咖啡执着的热情，渴望为我们的顾客、社区和伙伴创造美好的体验，充满信任的环境使我们志向远大、敢为先行，与公司共成长。在快速发展的经济环境下，我们鼓励大胆的变革和勇敢的合作, 将新的想法付诸实践!
欢迎加入咖世家咖啡, 开启非凡职业之旅！

The Costa Coffee story began back in 1971, when two Italian brothers – Sergio and Bruno – arrived in London with a burning desire to make great tasting coffee a part of everyday life. In 1981 they opened the first coffee shop in the heart of London, from here the Costa family continued to expand across London, the UK and eventually the globe. There are now over 3,800 Costa Coffee shops in 32 markets, 8,000 express machines worldwide and over 3,000 Proud to serve partnerships in the UK.
Costa Coffee started its footprint in China in 2006 when the first Costa store was opened in Shanghai. Now there are over 500 Costa stores across China with several thousand Costa employees and partners dedicating to inspiring China to love great coffee. As Costa Coffee joined the big Coca-Cola family in 2019, we expect to grow into a coffee company serving great quality coffee to more people and more often.
At Costa, you’re part of a genuine and warm team that shares a passion for our coffee, and a desire to deliver great experiences to our customers, our communities and to our people. An environment of trust enables us to be bold in our aspiration and courageous in our actions to grow ourselves and our business. We‘re always asking how we can do better in our fast-paced and growing business and empowered to bring forward new ideas blended with a courageous collaborative spirit and bold transformative action.
Welcome to Join COSTA COFFEE & Start an Exceptional Adventure!