上海招聘

TITLE: Site Genius
DEPARTMENT: Client Services
JOB SUMMARY

The primary function of the Site Genius is to develop, support and maintain client relationships, ensuring that clients have a positive experience throughout their entire subscription period. Activities include training clients, assisting them with seasonal forecasts, identifying their information needs, developing strong partnerships, and resolving client issues. By representing the Stylesight brand and promoting Stylesight's creative content, industry expertise and innovative technology, the Site Genius works to inspire clients to use the service, share their experience with others and renew their subscriptions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Train clients on how to use Stylesight through training presentations to both large and small groups, in person and online.

Effectively communicate new features and benefits of Stylesight to clients

Identify opportunities to assist clients with their jobs by proactively providing Stylesight resources, trend information and assistance.

Resolve client issues, at times working closely with the heads of Marketing, Creative Services and Global Trends; proactively follow up with clients to ensure clients are satisfied.

Accurately record details and structure reports on client history and interactions in SalesForce.

Analyze client usage reports and account history to identify new strategies for increasing usage and building/maintaining client relationships.

Prepare and report client status information to designated parties on a weekly basis.

Gather and effectively communicate client feedback, suggestions and ideas to appropriate internal constituents.

Work with Sales Directors to identify subscription upgrade opportunities.

Keep up to date on industry news, particularly news that affects Stylesight clients

REQUIRED BACKGROUND AND QUALIFICATIONS:

Bachelor's degree required
1-2 years customer facing experience preferable.
Excellent oral and written communication skills as well as excellent presentation skills
Must be extremely customer service oriented with a passion to exceed client expectations
Must be detail oriented and organized; able to multitask and think quickly; a fast learner
Must be self motivated and energetic; able to work independently with minimal supervision
Good computer skills (basic knowledge of Word, Excel, PowerPoint); knowledge of SalesForce a plus
Able to undertake some travel

关于中国纺织信息中心：

      中国纺织信息中心是在政府机构改革和国家科研体制改革过程中组建的纺织行业中介机构，由原中国纺织总会信息中心、中国纺织科学技术信息研究所、中国纺织总会纺织产品开发中心、国家纺织工业局统计中心四家机构重组而成。

     中国纺织信息中心与国家纺织产品开发中心合署办公，中国纺织工程学会秘书处和中国流行色协会秘书处设在本中心。

我们的宗旨：
      中心以产业提升为己任、以行业导向为宗旨、以标准确立为目标、以解决方案为手段，既服务于政府决策又为企业技术进步提供服务。
我们的业务：
      业务工作主要涉及纺织行业信息化与信息资源建设，质量检测与社会责任推广服务，中国流行面料工程建设与推广，出版与咨询服务等。

     中心集政策研究、行业经济运行统计分析、市场分析、企业竞争力分析、科技信息跟踪、编辑出版、软件开发、数据库建设、信息网络建设、纺织服装产品信息服务、流行趋势研究发布、纺织面料质量检测和贸易推广等多种有助于产业提升、行业导向的职能于一体，并致力于纺织信息化标准、纺织面料商业标准、中国企业社会责任行为准则的确立，为纺织行业与国际接轨、提升中国纺织产品国际竞争力提供全面解决方案。


关于产品信息部：
     中国纺织信息中心产品信息部是目前国内最大、最权威的纺织、服装专业资讯提供机构之一，依托中国纺织信息中心的行业优势及在国际同行业的地位，与多家国外知名资讯服务公司和机构建立了密切的合作关系，如美国Pantone公司、德国Mode Information 公司、法国Promostyl设计工作室、英国ITBD集团、意大利SASS公司、Novoltex公司、Italtex公司、A&R公司、日本Kaigai公司等。长期以来立足于为业内人士提供快速、权威、全面、详实的流行趋势资讯，满足专业客户的需要，形成了鲜明的服务特色。


主营产品：
     经过几年的发展，产品信息部形成了从流行色到纱线及面料，再到服装的三大主营产品系列：

     1、纺织品色卡：主要针对纺织服装贸易商及生产商的色彩工具--美国Pantone纺织品标准色卡，以及各种色彩预测书。
     2、面料设计类：主要针对面料生产厂商的意大利及日本开发的梭织/针织面料样本。
     3、服装设计类：主要针对服装设计师及厂商的服装设计预测手稿或原版专业服装杂志，涉及女装，男装，童装，休闲/运动装，针织，内衣等领域。

     目前产品信息部在北京/上海/广州的资料展示室成为了国内纺织品及服装设计师的乐园。几万家纺织服装企业从我们提供的信息资料中获益，准确的流行信息为产品设计指路导航，创造了财富。