上海招聘

Essential Responsibilities
- Provide technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines
- Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues
- Assist the customer with Aircraft on Ground (AOG) spare part supporting and issue resolution
- Support new engine Entry into Service (EIS) activities
- Serve as the 2nd level support function in the global technical support team
- Cooperate with the 1st level of the support function to develop action plans with guidance to respond to issues/ problems
- Analyze the failure and availability statistics of the installed fleet
- Make the customer visit and perform Diagnostics review with the customer on the regular basis
- Perform diagnostics analysis and provide technical recommendations in a timely manner
- Assist on data analytics for new detection model development and optimizing threshold setting of Diagnostics alerts
- Participate and present in technical and program reviews
- Collaborate with management in setting realistic and challenge goals
Role Summary/Purpose
This function supports our aircraft engine and systems product lines and with a 24/7 on shift team in the GE Aviation Fleet Support Shanghai. The Lead Technical Support Engineer develops practical and innovative ways to identify and meet goals. In this role, you are responsible for support of global operations. Also, you will utilize your understanding and experience to solve customer issues, and develop proactive solutions to the fleet using diagnostics tools or data analytics methods.
Qualifications/Requirements
- Bachelor’s degree from an accredited university or college with at least 3 years of experience in aviation industry
- Must be fluent in Chinese and English
- Proficient in MS Office applications, such as Excel and Powerpoint
- Must be highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously
- Proven ability to establish productive working relationships in a cross-functional team environment
- Proven written and verbal communication skills
- Effective problem identification and solution skills
- Ability to lead initiatives of moderate scope and impact
- Ability to influence others and lead small teams
Desired Characteristics
- Additional experience in an electrical or mechanical industrial apprenticeship is preferred
- Bachelor’s degree in Engineering is preferred
- Ability to analyze technical processes
- Six Sigma Green Belt certification is preferred
- Ability to make quick decisions in order to adapt to any situation
- Quality awareness and ability to identify future failures, defects, and problems
- Structured work methods and analytic skills
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry

GE是世界领先的民用、公务和通用飞机喷气及涡桨发动机、部件和集成系统制造商。在全世界范围内，每2秒钟就有一台由GE飞机发动机提供动力的飞机起飞。在中国，GE致力于与中国航空业携手腾飞。GE公司与法国斯奈克玛（赛峰集团）平股合资的CFM国际公司研发的LEAP-1C发动机，被中国商用飞机有限公司选为中国开发的C919大飞机的动力, GE公司的CF34-10A还是中国ARJ21支线飞机的发动机，GE和中航工业集团成立的合资企业昂际航电被选为C919大飞机项目提供新一代航空电子系统。