上海招聘

Pudong Shangri-La, East Shanghai

Job Summary:

The Service Manager – Duty Manager provides day to day supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and Pudong Shangri-La Shanghai.

Meet up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.

Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical. Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure total guest satisfaction whilst keeping in mind at all times the Hotel’s interest.

In all incidents, provides Management and Department Heads with reports and takes action to avoid repetition of any incident, accident, theft & complaint. In the absence of Senior Executives, he/she has full authority on all decisions.

Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience.

Provides coaching and counseling on standards and procedures for the Front Office Department including other Departments as and when necessary.

Acts as a key Emergency Team Leader in the event of crisis or emergency that happens within the hotel, until higher authority and /or officially trained personnel arrives.

Requirements:

• Oral and written fluency in English
• Mandarine is a must
• Minimum 4 years experience in an international class hotel / At least 1 year experience in a similar capacity
• Thorough understanding of the Fidelio PMS and Micros / Infrasys POS systems.Displays initiative
• Commitment to professional values
• Detail oriented yet has the ability to step back and see the big picture; observant; analytical
• Willing to work long hours
• Flexible and adaptable to different working locations
• Computer knowledgeable

Only short-listed candidates will be notified and information gathered will be used for recruitment purposes only.

www.areyoushangri-la.com

    久负盛名的上海浦东香格里拉大酒店由风格典雅的浦江楼及时尚尊崇的紫金楼组成，为宾客提供极致奢华的居停空间。地理位置无与伦比，便捷通达虹桥及浦东国际机场；毗邻著名地标性建筑、旅游景点、餐饮及购物商区，是商旅人士在上海下榻的至优之选。与多条贯穿浦东及浦西的交通枢纽、隧道及地铁相接，轻松通达火车站，为远途客人提供无上便捷。此外，酒店电子化入住及离店手续，务求为宾客奉上至臻专奢的舒适享受。酒店设有10间风格迥异的餐厅、酒吧及酒廊，随时奉上巧夺天工的飨馔美肴，满足客人的多样需求。步入紫金楼的香格里拉CHI水疗，即可静享私人空间，以畅快的感官之旅唤醒生命能量，尽情放松身心。凭借至臻服务和尊尚设施，酒店屡获殊荣，备受赞誉。

Being one of Shanghai's top rated hotels, Pudong Shangri-la offers luxuriously appointed guestrooms in the classic River Wing and the contemporary Grand Tower. Its location allows convenient access to both the Hongqiao and Pudong International Airports. With its close proximity to famous landmarks, tourist attractions, restaurants and shopping areas, the award-winning hotel is an excellent venue for both business and leisure travelers. Also nearby are tunnels and subways connecting the two main districts of Shanghai and trains, which are highly recommended for accessing far-reaching cities. In addition, the hotel's paperless check-in and check-out simplifies the entire process and enhances the overall stay experience of guests. As for dining options, guests don't have to look any further as the hotel offers up to ten restaurants and bars to cater to any preference. CHI, The Spa which can be found in Grand Tower, is a tranquil spot for a pampering session towards the end of the day. The hotel has been recognised with numerous accolades by guests and awarding bodies.

2017 卓越奖
TripAdvisor （6月）

桂花楼
三杯奖
中国酒单大奖（6月）

翡翠36餐厅及酒吧
三杯奖
中国酒单大奖（6月）

***商务酒店
2017悦游金榜（4月）