上海招聘

Responsibilities:
1.Problem analysis and root cause identification with SP, customer, factory team, etc.
2.Drive corrective action with relative team to improve quality
3.Review FA/CAR report before sending to customer
4.Present FA/CAR report to customer and address for further concerns
5.Set up conference call with customer for quality issues
6.PCN communication and follow up with customers

7.Feedback customer concerns/quality issues to relative team timely
8.Regular communication with relative team for quality monitoring, driving, improvement

9.Attend product development Exit Review meetings and make calls on product readiness

10.Monitor, manage, devolop SPs to fullfill customer demand with controlled cost
11.Use SP to meet 2hrs response per customer requirement and assure no line down in customer site
12.Monthly or quarterly meeting with major customers
13.Coordinate customer audit/visit in factories

14.Prepare slides and attend customer QBRs

Requirments:
1.Bachelor degree or above at Electronics/Electrical

2.Power supply knowledge or Electronics background

3.Quality know-how

4.Problem analyzing & solving skills

5.People management skills
6.Communication skills

7.5+ years customer support or related experience in electronics industry

8.Flexible, Optimistic thinking

9.Able to work independantly

10.Fluent communication on both english and mandarin

11.Willing to travel

About Emerson
Emerson (NYSE:EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets through its network power, process management, industrial automation, climate technologies, and appliance and tools businesses. Sales in fiscal 2010 were $21.0 billion. For more information, visit www.Emerson.com.

关于 Emerson
总部位于美国圣路易斯市的 Emerson （纽约证券交易所股票代码: EMR）是一家全球领先的公司，该公司将技术与工程相结合，在网络能源、过程管理、工业自动化、环境优化技术及家电和工具等领域为工业、商业及消费者市场客户提供创新性的解决方案。公司 2010 财年的销售额达 210 亿美元。如欲了解进一步信息，欢迎访问 www.Emerson.com（全球）、www.emerson.com.cn（中国）。