上海招聘

Job Title: Customer Care & Social Media Specialist（Telemarketing 电话营销专员）

Responsibilities:

1. Make initial contact with specified customers and introduce Altium Products and services by outbound call.
2. Familiar with the telephone communication skills, know the customers’ needs. Maintain the target customers, finish the indicators in time.
3. Follow up on leads from marketing campaigns, tradeshows and training initiative etc.
4. Put the customers’ correct information and report into systems.
5. Maintain a high level of product knowledge by attending product training sessions with Tech and Application support.
6. Review generated reports daily for potential or lost opportunities and communicates with sales team.

7. Develop overall social media strategy, including content plan, fan growth, community engagement together with agency partners;

Requirements:

1. Bachelor and above. (Major in marketing /Advertisement/Design/Electronics preferred)
2. At least 1 year’s relative working experience, experience in Sales is preferable.
3. Excellent communication and phone skill.
4. Ability to thrive in a fast-paced, dynamic environment.
5. Lead generation.
6. Lapsed customer reactivation.
7. Data collection and cleansing.
8. Research or surveys.
9. Trade show and direct mail follow up.
10. High level telemarketing service.
11. Expand customer base by customer recruitment and cold call.
12. Expand customer demand by customer retention.
13. Maximize conversion rate (Quote to order).
14. Well-used in Salesforce system.

15. Ability of copy writer, graphic design and social media marketer working experience is preferable.

职位名称：客户关怀&新媒体运营专员（Telemarketing 电话营销专员）

岗位职责：

1、根据公司销售模式及要求对客户进行电话开发、产品介绍及推广工作。

2、熟练掌握电话销售技巧，了解客户需求，对目标客户群体进行跟进、维护等，按时完成公司下达的通话指标。
3、跟进从展会、路演等各个渠道获得的潜在客户信息，进行资质核定并进一步挖掘以生成销售。
4、将客户信息及联络报告等准确录入系统。
5、参加公司组织的各类产品培训，并通过测试，以为客户提供完备的信息支持。
6、按时关注BW，CRM和SAP系统的日常报告，如发现客户流失情况需要及时与销售团队沟通。
7、汇报给电话营销主管，并按时完成好分配的工作，与其他同事保持沟通顺畅。

8、社交媒体平台的整体运营规划；内容、活动策划及执行，提升平台用户数、留存率和活跃度，增强用户的品牌粘性及忠诚度；

  

任职要求：

1、本科及以上学历，市场、广告、设计、电子类相关专业毕业优先。

2、至少1年以上相关工作经验，优先考虑有销售经验的候选人。（考虑应届毕业生）
3、有较强的沟通技巧和电话沟通技巧。
4、具备能够在压力模式下工作，以及具备快速适应能力。
5、具备潜在客户开发能力。
6、沉睡客户重新激活能力。
7、客户数据的收集和整理。
8、研究调查客户技巧。
9、通过展会或者邮件联络方式寻求到客户。
10、具备高水平的电话销售服务能力。
11、基于客户需求和电话陌拜开发客户。
12、根据现有客户信息挖掘客户的需求。
13、***限度提高工作效率。
14、熟悉Salesforce系统的操作使用。

15、优先考虑具备文案、设计和美术专长，从事过新媒体运营的候选人。

Altium Limited (ASX: ALU) is an Australian multinational software corporation that focuses on electronics design systems for 3D PCB design and embedded system development. Altium products are found everywhere from world leading electronic design teams to the grassroots electronic design community. With a unique range of technologies, Altium helps organisations and design communities to innovate, collaborate and create connected products while remaining on‐time and on‐budget. Products provided are Altium Designer？, Altium Vault？, CircuitStudio？, CircuitMaker？, the TASKING？ range of embedded software compilers and Octopart？ the search engine for electronic components and industrial products. Founded in 1985, Altium has offices worldwide, with US locations in San Diego , New York and Boston, European locations in Munich, Karlsruhe, Amersfoort, Kiev and Zug and Asia‐Pacific locations in Shanghai, Tokyo and Sydney. For more information, visit **************. You can also follow and engage with Altium via Facebook, Twitter and YouTube.
 
You can refer to ************** for more information about Altium.
 
Altium有限公司(ASX:ALU)是业界领先的电子产品开发解决方案开发商，总部位于美国加州La Jolla, 已于1999年在澳大利亚股票交易所IPO上市。目前亚太总部位于上海，在深圳、北京等地拥有分公司，并在全球拥有28处分公司和办事处。
Altium致力于把电子产品开发过程中涉及到的不同设计规程统一到单一的设计系统中。 Altium产品保证所有电子工程人员、设计人员、开发人员及其公司无限度地利用新兴设计技术，更快更容易地向市场推出更智能的产品。其主要产品包括Altium Designer（Protel）、P-CAD、Nexar等，面向电子产品设计、开发主流市场。