上海招聘

Job Purpose

Job Description:

• To maintain close contact with growing user network of GBI subscription database service. Encourage frequent use of system, respond to questions and suggestions and promote client satisfaction
• Provide product trainings for all accounts

Key responsibilities and accountabilities:

• ® Support key account managers to ensure current client renewal
• ® Build solid relationship with client key contact person for daily operations
• ® Timely answer client questions, support client service tickets, organize training for new users when needed
• ® Proactively understand user needs
• ® Give Client feedbacks to Product team in a structure way, coordinate with analyst and IT team efforts to continually improving product based on client use/response
• Give effective training to client with solid knowledge of GBI products
• Capable of identify client demand and introduce sales opportunities to key account manager or sales specialist
• Work closely with GBI company leaders to develop client loyalty programs and user incentives
• Develop client monthly and quarterly reports with strong analytical skills
• Monitor key client usage from backend and manage abnormal high usage and low usage users
• Provide product and regulatory related trainings twice weekly to all accounts, introduce company product and answer related questions

Minimum Education and Experience:

• 1-5 years working experience in pharmaceutical industry
• Degree in medicine or pharmacy is a plus
• Experience in life science or pharmaceutical related industries is a plus
• Experience in pharma regulatory department, CROs or medical publishing agencies is a plus
• Bachelor degree holder as minimum requirement
• Excellent spoken and written English

Additional Requirements

• Independent and entrepreneurial approach to problem solving
• Track record of excellence in working with clients and addressing client needs
• Pleasant, patient, detail oriented and cheerful personality
• Strong presentation and communication skills
• Comfortable communicating with senior management

GBI 2002年成立于上海，专注中国市场，为药企、器械企业和其他服务提供商建立多元的市场情报解决方案组合。GBI的高附加值行业信息、新闻及数据服务能力帮助个人和组织做出以数据为驱动的决策，更高效地沟通。

目前，GBI的产品及服务主要涵盖两个方面：信息与洞察产品、数据与分析服务。信息与洞察产品包括三个不同类型的数据库：SOURCE、DEVINT、METRIX。

◆ SOURCE 医药竞争情报在线数据库
   为医药行业的专业人士提供行业新闻、数据情报、分析工具，帮助企业作出以数据为驱动的关键决策。
◆ DEVINT 医疗器械竞争情报在线数据库
   整合了产品、公司、市场等方面的数据，并通过分析工具、及时的行业政策与新闻帮助企业作出以数据为驱动的关键决策。
◆ METRIX KOL医学专家在线数据库
   医疗行业专业人士筛选、追踪 KOL医学专家，更为高效寻求合作者，便捷地让研发人员掌握药物的研发状况，市场营销人员策划与执行市场推广方案将更为精准有效。

作为一个值得信赖的情报提供者，GBI与跨国公司及国内企业建立了长期的密切合作关系，共同推动医疗保健行业持续向前发展。目前公司客户覆盖95%以上跨国药企、中国创新药企业、咨询公司及投资公司。