上海招聘

Infra Level B Support Engineer

Job Description:

• I Incident Case

• Follow up incident case from facility; network & voice; hosting and APM

• Project & Change Support

• Coordinate vendor and site resource follow up cabling requirement until ticket closed

• Support vendor follow up network & voice and hosting hardware installation

• Support vendor onsite survey follow up project/change requirement

• Facility Operation

• Monitor MDF/IDF temperature; humidity

• Monitor UPS and PDU healthy

• Manager Rack Space and update related document

• Maintain cabling related document

• Draft power maintenance announcement and hardware impacted list

• Asset management

• Support daily asset operation procedure

• APM related project

• Join APM related project to coordinate the on-site activity (example, video conference pilot installation)

Skill/Knowledge Required:

• Knowledge of cabling standard

• Knowledge of UPS working principle

• Knowledge of network and server hardware installation

• Knowledge of MDF/IDF standard

OR

• OS & DB related incident

• Monitor the HPSM ticket queue to handle the OS & DB related incident.

• Escalate incident to higher level in case needed.

• DB request handling

• Work with application team to classify the MSSQl related request.

• Submit the DB request to Singapore team and follow up until resolved. The request will include (access right request, LinkDB setup)

• Submit exception request in case any DB request require additional exception approval.

• DR Drill handling

• Coordinate with different team to perform server disaster recovery test and record the test result.

• APM related project

• Join APM related project to coordinate the on-site activity (example, video conference pilot installation)

• Print Server management.

Skill/Knowledge Required:

• Windows Server OS related knowledge.

• MSSQL knowledge ( Access rights , DBlink )

• Knowledge of TCP/IP

• Knowledge of TSM backup

OR

Network & Voice include WAN; LAN; WLAN; Voice; Security and Internet related topics

• Network & Voice related incident

• Monitor the HPSM ticket queue to handle the network and voice related incident.

• Escalate incident to higher level in case needed.

• Follow up incident case from global team. E.g. hardware failure or offline

• Network & Voice related project

• Work with project team to classify network or voice related business requirement.

• Work with global team for new hardware deployment until service go live.

• Work with global team for new wan circuit deployment until service go live

• Work with global team and assign address to network related devices

• Coordinate local ISP and global team setup wan and voice circuit until service go live

• Coordinate internal or external human resource support hardware installation and cabling connection

• Network & Voice related change

• Submit ticket and follow up new network devices configuration

• Submit ticket and follow up firewall rules change

• Submit ticket and follow up new certificate application for wireless smart devices

• Reserve and assign static IP address follow ticket requirement

• Follow up change requirement from global team

• Inventory management

• Manage and record all network hardware inventory info inside CMDB

Skill/Knowledge Required:

• Familiar with network hardware installation

• Familiar with Industrial and production network infra design and deployment.

• Familiar with WAN; LAN and WLAN Setup and troubleshooting

• Familiar with security and Internet application setup and troubleshooting

• Familiar with unity communication technique principle

• Familiar with Industrial smart Pad and barcode scanner operation

• Knowledge of TCP/IP

• Knowledge of CCTV and Door Access System

• Knowledge of Windows OS and VMware virtualization network related technique principle

微信分享