上海招聘

Position: Credit Control Manager

Location: Shanghai

Position Summary:

This role is responsible for managing the Scania China group’s debtors’ portfolio by ensuring compliance with the credit policy and implementing sound credit control practices. Debt collection via various collection activities for Scania China group. Manage and mitigate the credit risk associated with sales and consistent with corporate guidelines. Collect customer information to establish the customer’s credit portfolio. Build up strong relationship with all dealers as well as customers. Oversee collection of all overdue payments, especially for fleet customers.

Job description:

? Perform credit check for the new dealer / customer and assess risks of their financial strength and fitness;

? Understand and analyze dealer’s business scope, sales volumes, operations cost structures and profitability of revenue streams;

? Support and monitor detailed dealer /customer financial results and risk assessment regularly;

? Prepare and standardize reporting packages and reviews across dealer network;

? Monitor customer credit limit;

? Achieve and maintain credit control targets as set for the position;

? Debt collection via various collection activities;

? Able to conducts face-to-face and/or telephone negotiations with customer’s senior contact personally about overdue payment;

? Record customer disputes and liaise with internal staff where necessary to monitor progress and resolution of customer disputes as per company credit policy;

? Investigates payment discrepancies and responds to external queries through Dispute Cases. Issue periodically dunning letters to dealer /customer;

? Keeping accurate records of debtor follow-up activities;

? Keep management informed of potential debtor problems and of new credit management procedures;

? Work with commercial department to providing accurate, timely and meaningful reports for management team;

? Provide suggestion for bad debt provision when necessary as per the company credit policy;

? Keeping up-to-date with company credit control process and implement improvements where required;

? Develop and maintain up-to-date standard operating procedures for the credit controlling;

? Comply with Company policies and procedures, including the completion of documents and records as required.

Work according to Scania’s Core Values.

Knowledge, Skills, and Abilities:

? Credit control and general clerical experience;

? Be committed to excellence and generate a high quality of work;

? Consistently report to work on time and work well with other employees to accomplish a common goal;

? Excellent communication skills - verbal and written;

? Able to effectively communicate and interact professionally with a variety of behavioral and personality types and with people of different cultures and backgrounds;

? High level of communication and inter-personal skills;

? Exemplary internal and external customer service and a proactive approach to problem solving;

? Excellent presentation skills coupled with strong verbal, written, negotiation and persuasion skills.

? Flexibility with working hours including the ability to work after hours and travel locally;

? Able to drive positive business outcomes through relationship management initiatives.

? Able to uncover needs, present solutions, handle objections and gain commitment.

? Able to build and manage credible and productive internal and external working relationships.

? Able to self-motivate and self-manage while working in a dynamic environment.

职位：信贷控制经理

地点：上海

职位摘要：

该职位负责管理斯堪尼亚中国集团的债务人组合，确保遵守信贷政策并实施良好的信贷控制措施。通过斯堪尼亚中国集团的各种收集活动收集债务。管理和降低与销售相关的信用风险，并与公司指南保持一致。收集客户信息以建立客户的信贷组合。与所有经销商和客户建立牢固的关系。监督所有逾期付款的收集，特别是对车队客户。

职位描述：

?对新经销商/客户进行信用检查，评估其财务实力和健康状况的风险;

?了解和分析经销商的业务范围，销售量，运营成本结构和收入流的盈利能力;

?定期支持和监控详细的经销商/客户财务结果和风险评估;

?准备并标准化跨经销商网络的报告包和评论;

?监控客户信用额度;

?按照职位设定并实现和维持信贷控制目标;

?通过各种收集活动收集债务;

?能够与客户的高级联系人亲自就逾期付款进行面对面和/或电话谈判;

?记录客户纠纷，并在必要时与内部员工联络，以根据公司信贷政策监控客户纠纷的进度和解决方案;

?调查付款差异，并通过争议案件回应外部查询。定期向经销商/客户发出催款信;

?准确记录债务人后续活动;

?让管理层了解潜在的债务人问题和新的信贷管理程序;

?与商业部门合作，为管理团队提供准确，及时和有意义的报告;

?根据公司信贷政策，在必要时提供坏账准备的建议;

?及时了解公司信用控制流程并在必要时实施改进;

?制定和维护信用控制的最新标准操作程序;

?遵守公司政策和程序，包括完成所需的文件和记录。

根据斯堪尼亚的核心价值观工作。

知识，技能和能力：

?学分控制和一般文书经验;

?致力于追求卓越，创造高质量的工作;

?始终如一地按时上班，并与其他员工合作，以实现共同目标;

?出色的沟通技巧 - 口头和书面;

?能够与各种行为和个性类型以及不同文化和背景的人进行专业的沟通和互动;

?高水平的沟通和人际交往能力;

?示范性的内部和外部客户服务以及解决问题的主动方法;

?出色的演讲技巧，强大的口头，书面，谈判和说服技巧。

?工作时间灵活，包括下班后工作和本地旅行的能力;

?能够通过关系管理计划推动积极的业务成果。

?能够发现需求，提出解决方案，处理异议并获得承诺。

?能够建立和管理可靠和富有成效的内部和外部工作关系。

?在动态环境中工作时，能够自我激励和自我管理。

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