Service Desk Team Leader
上海掌微电子技术有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路 通信/电信/网络设备
职位信息
- 发布日期：2012-11-13
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：技术支持/维护经理 信息技术经理/主管
职位描述
Job Purpose:
Manage a small team to provide first line IT support to the employees of our Shanghai office and other Asia regional offices.
Key Responsibilities:
Ensure your team members respond to and resolve technical issues in an efficient and timely manner
Troubleshoot and resolve complex technical issues that are escalated from your team members
Ensure that technical issued that are escalated to the correct team and followed up by the ServiceDesk team
Monitor and administer complex backups of company data, ensuring data integrity and restoration when required
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
Carry out market research on hardware and software in support of procurement and system development efforts
Monitor and test system performance and provide performance statistics and reports using existing reports and creating new ones as appropriate
Lead, coordinate and participate in key process improvements
Support the corporate IT security policies
Person Specification:
Hard Skills:
Required:
Fluent in English and Mandarin
MCSE certification
ITIL certification (or equivalent)
Proven experience in supporting Microsoft Windows operating systems
Experience of managing a small team
Educated to graduate level
Experience in scripting or a background or education involving programming
An understanding of IT support practices and processes
Desired:
A working knowledge of networking (LAN, WAN, routing and switching)
Experience of managing and supporting centralised storage systems such as NetApp, EMC, HP
Japanese/Korean language skills
Certification in IT Infrastructure Library
Previous experience of working within a semiconductor company
Soft Skills:
Strong customer service orientation
Good interpersonal and communication skills
Ability to mentor and grow a team
Good troubleshooting ability
Ability to work well in a high pressured environment, responding to large numbers of user calls
Ability to converse well with a highly technical user base
Manage a small team to provide first line IT support to the employees of our Shanghai office and other Asia regional offices.
Key Responsibilities:
Ensure your team members respond to and resolve technical issues in an efficient and timely manner
Troubleshoot and resolve complex technical issues that are escalated from your team members
Ensure that technical issued that are escalated to the correct team and followed up by the ServiceDesk team
Monitor and administer complex backups of company data, ensuring data integrity and restoration when required
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
Carry out market research on hardware and software in support of procurement and system development efforts
Monitor and test system performance and provide performance statistics and reports using existing reports and creating new ones as appropriate
Lead, coordinate and participate in key process improvements
Support the corporate IT security policies
Person Specification:
Hard Skills:
Required:
Fluent in English and Mandarin
MCSE certification
ITIL certification (or equivalent)
Proven experience in supporting Microsoft Windows operating systems
Experience of managing a small team
Educated to graduate level
Experience in scripting or a background or education involving programming
An understanding of IT support practices and processes
Desired:
A working knowledge of networking (LAN, WAN, routing and switching)
Experience of managing and supporting centralised storage systems such as NetApp, EMC, HP
Japanese/Korean language skills
Certification in IT Infrastructure Library
Previous experience of working within a semiconductor company
Soft Skills:
Strong customer service orientation
Good interpersonal and communication skills
Ability to mentor and grow a team
Good troubleshooting ability
Ability to work well in a high pressured environment, responding to large numbers of user calls
Ability to converse well with a highly technical user base
公司介绍
CSR (Cambridge Silicon Radio) 成立于1999年, 于2004年在伦敦证券交易所上市。公司总部位于英国剑桥,有3000多名员工分布在全球35个办事处和研发中心。
作为”音视频”以及”连接”和”定位”的全球引领者，CSR 提供的技术包括蓝牙, GPS, 调频, Wi-Fi, 音频, 视频，数字电视和数码相机。我们的技术被成功并且广泛地应用于手机、汽车、耳机、笔记本电脑、游戏机, 便携式导航设备，数字电视，数码相机以及其他多种消费电子产品。
CSR也致力于设计并提供完整的技术解决方案，为全球的客户带来提供突破性的功能、性能、质量和价值。
CSR正改变着我们的现在和未来……
www.csr.com
作为”音视频”以及”连接”和”定位”的全球引领者，CSR 提供的技术包括蓝牙, GPS, 调频, Wi-Fi, 音频, 视频，数字电视和数码相机。我们的技术被成功并且广泛地应用于手机、汽车、耳机、笔记本电脑、游戏机, 便携式导航设备，数字电视，数码相机以及其他多种消费电子产品。
CSR也致力于设计并提供完整的技术解决方案，为全球的客户带来提供突破性的功能、性能、质量和价值。
CSR正改变着我们的现在和未来……
www.csr.com
联系方式
- 公司网站：http://www.csr.com