上海招聘

Main Responsibilities and Duties
Full serve handout
? To support sales by securing a waiting time of handout in align with global standard: 7+1 with the excellent co-worker schedules
? Responsible for picking service

Securing the service standard of service vendors as same as IKEA
? Take the active responsibility to manage the sub-contractors in a good way in align with the agreement in service contract, which ensure the service level at all time according to sales' need

Department management
? Responsible for developing the annual business plan with the store management team in regards to own department and areas of responsibility
? Operate the department according to systems, methods and guidelines stated in IKEA Concept Documentation by having a high knowledge about IKEA Manuals and Rules & Guidelines

People Development
? Coach and build up IKEA competence through providing direction, creating motivation and building trust
? Have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
? Bring out the best in co-workers and attract, develop and inspire the organization. Securing that each individual is motivated in terms of:
? satisfying their own needs
? contributing to the performance of the area of responsibility
? contributing to a climate of trust in the area of responsibility

Requirements
Knowledge
? Have a minimum of 1-2 years retail service or customer service experiences
? Having experience with external service providers and solid networking and negotiation skills is a prefer

Motivation
? Build good relationship with service providers and work efficiently to provide good service to IKEA customers
? Secure a good after-sales service in align with IKEA China service policies & balance the needs of customers with company benefits
? Develop people
Capability
? Customer oriented & Business minded
? Good at reflecting &using IKEA concept in daily job
? Open, honest, humble, energetic &hard working
? Flexible, willing to make difference
? High teamwork spirit, delegating and willing to develop others
? With positive working attitude & able to work under pressure

宜家家居，成立于1943年, 是一家来自瑞典的全球大家具及家居用品跨国公司。
目前在上海共有三家商场，宜家北蔡商场于2011年6月23日开业，是宜家集团在上海成立的第二家零售商场。我们的目标是使顾客任何时候光临宜家时，都能享受到周到、友好、热情的购物体验。
我们的员工之所以喜欢在宜家工作，是因为：
我们受到了鼓舞！
能随时享受团队工作的乐趣！
能时刻在你的工作岗位上学习！
拥有一个灵活多样的职业规划！
在宜家犯错是被允许的！
一个“家庭友好型”的环境！
每日健康营养的员工餐！
另外，我们还为全职员工提供：
一年15天的带薪年假，补充养老保险，商业医疗保险，年度体检，瑜伽&乒乓等健康活动，节假日小礼物，工会旅游，营养丰富的员工餐等。

欲了解更多招聘信息，请登录www.ikea.cn/jobs（选择上海北蔡）
或参看商场一楼出口处招聘信息板电子简历请投往：SHBC.HR@ikea.com