上海招聘

Middleware Specialist

The role will be primarily responsible for applying Middleware Patches using automated tools, troubleshooting and providing technical support to application team globally. The main goal is to help the organization in keeping a safe and secured middleware environment with minimal impact to the business.

Knowledge & Experience / Qualifications

• Administrative Knowledge with practical hands-on of Middleware product on multiple platforms such as Linux, UNIX and Solaris in production support and surrounding tools along with ITIL processes.
• Core competencies: IBM HTTP Server, WebSphere Application Server, WebSphere Portal Server - 6.x , 7. x, Connect Enterprise and Connect Direct, Websphere MQ and Websphere Business Integration Message Broker (WBIMB).
• Be able to provide support through 24 x 7 window.
• Knowledge of installation of the Middleware products such as IBMIHS, WAS, Portal, MQ Client/Server, Control-M agent, BPM in compliance with organizational standards.
• SSL certificate management of WAS and MQ.
• Configuration changes on existing application environments.
• Investigate and resolve technical issues related to application hosting infrastructure across DEV, UAT, Production, Contingency environments including WebSphere Application Server, WebSphere Portal, BPM servers, IBM HTTP Server.
• Provide ongoing support for problem records, identify problem situations, review the problems, engage associates to plan for investigation, work on Root Cause Analysis and provide solution in coordination with various infrastructure/application teams.
• Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent reoccurrence.
• Actively participate Quality Review meetings, handle crisis calls, provide inputs in IM review.
• Contribute to ad-hoc production support requirements.
• Ensuring deliverables as per standards and quality in agreed schedule, review & documentation of processes, tasks as applicable. Follow the best practices & ensure strict adherence to guidelines.
• Provide required reports on timely basis on team's behalf to senior management team.
• Be able to communicate with the stakeholders and escalate in timely manner.
• Drive and track service improvement initiatives.
• Identify & manage operational risks and contribute to mitigate the same.
• Understand the set objectives and work collaboratively with the team to achieve organizational goals.

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