上海招聘

Report to the Director of Business Development and Marketing Services, Singapore

直属上司：商务拓展和市场总监-新加坡

General work:

The Account Manager will serve as a direct point of contact for hotel client and hotel ambassadors. They are responsible for ensuring that their company’s customers receive an adequate level of service or help with their questions and concerns. Interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

本职位（客户经理）是公司与客户酒店之间的直接联系人。主要负责确保公司的客户得到最及时完善的服务和帮助。通过与客户的交流、沟通为其提供有关产品的信息和服务，并处理和解决客户的问题或投诉。

Responsibilities:

Be responsible for Account Management, Customer service and Data input

· Liaise with hotel representatives on a daily basis on all aspects of the program.

· Provide Telephone Support and Training to Hotel Staff on Program knowledge

· Track and Manage each hotel’s performance

· Taking inbound helpdesk calls while working in office hours in Thai and English

· Identifying the issues of customers rapidly and precisely.

· Assisting customer’s all queries.

· Handling telephone reservations, informing customers about any changes made during or after booking has been processed.

· Compile, sort and verify the accuracy of data when received from hotels, and compare data with source documents.

· Enter data into company systems using PC/Keyboard, occasionally.

· Store completed documents in appropriate locations for audit purposes.

· Maintain logs of activities and completed work.

· Read source documents and enter data in specific data fields using PC and keyboard.

Requirements:

· Interest in helping and working with customers

· Able to tackle multicultural environment and intelligent with ability to handle diverse customers.

· Must have good communication, interpersonal and computer skills

· Should be able to ameliorate customer service skills

· Fluent in Mandarin & English, Cantonese will be a plus

· Able to work flexible hours

· Result oriented and ability to deliver with minimum supervision.

· Accurate and keying speed is of essence.

· Knowledge of Loyalty Programs and Travel Industry will be a plus

· Understanding of Local and International postal addresses will be considered a plus.

· Resourceful, independent, responsible, organized and self-motivated.

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友好市场策划咨询（上海）有限公司（HMC Consulting (Shanghai) Co., Ltd）是世界领先的一家外资酒店管理服务的领先供应商，总部位于美国南加利福尼亚州。公司成立于1988年，集团业务已发展至全球逾千家五星级酒店，为合作伙伴提供本地和区域的忠诚会员制项目。合作伙伴包括：希尔顿、洲际、半岛、香格里拉等全球知名的酒店管理集团，HMC在全球拥有122家销售及支持办公室，在全球75个国家354个城市拥有2000多名员工，超过5000多个项目。网址：www.HMCLoyalty.com ,www.clubhotel.com。

HMC is the leading solution provider of first-rate loyalty membership programs for the hospitality and premium leisure related industries, headquartered in Newport Beach, California, with regional headquarters in Europe, Asia, Middle East and the Americas. HMC works with more than 1000 premier hotel and resort clients around the world to develop loyalty programs that generate long-term relationships with customers in local markets to produce incremental revenue. We are looking for the following positions to support our growing Asia Pacific operation.