上海招聘

Position Overview

The Field Service Engineer (FSE) performs service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in a designated geographic region.

The FSE acts as a liaison between our customers and appropriate Alpha personnel and provides a high level of customer service by providing on-time, quality service. The FSE is accountable for customer satisfaction, profitability, prompt and accurate reports and maintaining “trunk” inventory levels.

Essential Job Functions

• Ensure safety quality standards are maintained including industry safety practices established by customer.

• Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts.

• Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction.

• Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts.

• Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect.

• Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures.

• Maintain accurate levels of “trunk” inventory.

• Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation.

• Ensure constant communication between the customer and appropriate Alpha personnel providing sources of competitive information, sales opportunities, and customer product needs.

Requirements

• Able and willing to travel, including up to 60% of overnight travel, in personal vehicle.

• Minimum 2 yr degree (4 yr preferred) in electronics or instrumentation.

• Minimum 1-3 years prior field service/electronics work experience

• Must be able to read, speak, and write English

• Prior experience with software – Windows, database management, networking, etc.

Prior experience with software – Windows, database management, networking, etc.

Roper是一家年收入达52亿美元的多元化技术公司。Roper的业务包括为细分市场设计和开发软件，提供工程产品和解决方案。我们强大的运营能力使我们能够将终端市场潜力转化为有利的增长和现金流，从而为我们的投资者创造价值。Roper股票在纽约证券交易所上市，股票代码为ROP，是标准普尔500指数，财富1000指数和罗素1000指数的成分股。

上海儒博贸易有限公司负责Roper产品在中国的销售与服务。
Roper is a diversified technology company with annual revenues of $5.2 billion. Roper operates businesses that design and develop software (both license and software-as-a-service) and engineered products and solutions for a variety of niche end markets. Our strong operating capabilities enable us to convert end-market potential into profitable growth and cash flow in order to create value for our investors. Roper is a component of the S&P 500, Fortune 1000 and Russell 1000 Indexes and trades on the New York Stock Exchange under the symbol ROP.

Shanghai Roper Industries Trading Co., Ltd. is responsible for sales and service of Roper products in China.