上海招聘

岗位职责:

? Patient Surveys (inpatient). Perform daily inpatient roundings and hand out the surveys. Monthly data entry for in- and outpatient surveys.
? Deliver high quality service to patients. Ensure patient needs and reasonable requests are met.
? Meet and Greet new patients
? Accompany health check up patients
? Answer or transfer telephones and take messages.
? Help patient with appointments.
? Inform patient about packages, general vaccination information, promotions, facilities
? Pro actively handle and solve problems by coordinating with departments involved. Deal with comments and provide report to Patient Service Manager. Solicit assistance from Patient Service Manager if needed.
? Ensure comments are properly logged and followed-up upon, provide feedback to the patient.
? Seek opportunities to continuously improve patient services.
? Maintain good working relations with all departments.
? Manage physical environment (magazines, gifts, facilities, general environment)
? Handle special new born and delivery services (keep a regularly updated list, make announcements on the board, keep a regularly updated list of the footprint, distribute membership card information, handle photo taken etc.)
? Promote the hospital and its services.

任职资格:

? College or University – preferably healthcare or nursing degree.
? 2-3 years custom service experience

上海和睦家新城医院 (SHUPH)于2018年6月1日正式落成营业，是一家致力于为患者提供全方位服务的综合医疗机构。作为和睦家医疗品牌的一员，上海和睦家新城医院不忘初心，以“在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务”作为宗旨，致力于为来自不同国家和地区的国际患者提供个性化的、高质量的、以病人为中心的家庭健康服务。
地址：中国上海浦东新区新金桥路1598号

官网：http://pudong.ufh.com.cn/