上海招聘

1. Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.

主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。

2. Process all incoming and outgoing calls accurately and courteously

正确并礼貌地处理所有打进和打出酒店的电话。

3. Records and controls accurately wake up calls

准确记录并管理叫早服务。

4. Pages guests in co-operation with concerned departments

与相关部门合作，对客人进行呼叫。

5. Records all entries on traffic sheets

将所有条目记录到电话单上。

6. Assists guests with international calls and directory queries

协助客人处理国际长途和号码查询。

7. Calls guests by name whenever possible

尽量称呼客人的姓名 。

8. Pages staff member when requested

如有需要，对工作人员进行呼叫。

9. Abides by principles of guest privacy

遵守保护客人隐私的原则

10. Handles guests needs or requests and reports complaints to the Telephone Supervisor

满足客人的需要或请求，并向总机主管汇报投诉情况。

11. Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。

12. Attends to all guest queries and requests promptly

及时处理客人的所有问询和要求。

上海兴荣温德姆至尊豪廷酒店是以白金五星打造的一座豪华酒店，楼高173.8米，总建筑面积68222平方米，酒店位于浦东新区主干道浦东大道2288号和万德路的交叉口。酒店与杨浦大桥毗肩相邻，蜿蜒盘旋的引桥直达酒店正门，站在140米高处鸟瞰世界著名的杨浦大桥——世界第四大斜拉索桥和上海的母亲河——黄浦江，可以使您360度地纵览飞速发展的新上海现代风貌与老上海的怀旧风情，高楼林立的陆家嘴金融贸易中心——东方明珠、金茂大厦和环球金融中心及举世闻名的有万国建筑博览之称的外滩犹如尽在眼前。饭店距离上海新国际博览中心仅几分钟车程之遥，距离上海虹桥国际机场仅30分钟的车程；前往上海浦东国际机场也只需40分钟。豪华的设施、便利的交通、宽阔的视角使得酒店成为了商旅休闲的***场所。

   温德姆国际酒店集团，是世界上***的酒店管理集团，在66个国家拥有7,100多家酒店和700,000间客房，旗下拥有包括温德姆在内的十余个品牌。目前，它在中国共有各种品牌酒店184家，其中温德姆酒店及度假村品牌是集团内高端和豪华品牌，管理五星级酒店。

   诚邀有志之仕加入！

Located along bustling Pudong Avenue, only minutes away from the financial hub of Shanghai, the Shanghai New International Expo Centre and with easy access to modern expressways leading to both domestic and international airports make the Wyndham Grand Plaza Royale Shanghai the perfect destination for business and pleasure. Standing at an impressive 140 metres high and towering over the famous Yangpu Bridge, the world's fourth largest cable-stayed bridge, the hotel boasts 350 degree views of modern and old Shanghai.