上海招聘

POSITION SUMMARY

The mission of the Field Service Engineer is to deliver all CAM related field service to customers mainly in Liuzhou region, but may also in whole Greater China. The goal is to ensure the service delivered meets and exceeds Lectra service standard, ensure customers are satisfied, hence contract is renewed. Additionally, the engineer indirectly contributes to recurring business development in the same region.

DUTIES AND RESPONSIBILITIES:

® Carry out pre-installation, installation, audit and maintenance of CAD/CAM equipment in the field.

® Conduct customer training on CAM application and maintenance.

® Troubleshoot and repair CAM equipment when there’s technical issues, including but not limited to software installation, parts replacement and remote report generation.

® Closely report to and take orders from Call Center in Shanghai on all field activities.

® Promote good maintenance of CAM equipment, promote Lectra authentic maintenance kits and other consumable.

® Maintain good relationship with customer, able to demonstrate Lectra service value. Ensure customers understand service contract value.

EDUCATION AND/OR EXPERIENCE:

® Bachelor degree on electronics, electrial and/or mechanical engineering

® 3 years or above experience as field service engineer

® Able to read, write and speak English, as all technical materials are written in English and technical support from France is in English as well.

POSITION QUALIFICATIONS:

® Knowledge of electrical and mechanical engineering. Capability to analyze, describe and solve technical issues.

® Computer literate (Microsoft environment: Word, Excel, PowerPoint, Outlook)

® Able to cope with constant pressure (without compromising standards) by being well organized and planning time well;

® Able to work independently, have team-work spirit

® Good customer care mindset

TRAVEL:

® The position is based in Liuzhou

® Intensive travel in Liuzhou region. May cover other territories in Greater China.

力克是专为纺织品、皮革、工业面料及复合材料行业用户提供综合技术解决方案（软件、CAD/CAM系统和相关服务）的全球领导者，所服务的行业包括时尚、汽车、家具，以及航天、船舶、风力发电及个人防护服等其他众多行业。来自世界各地的1350名力克员工为100多个国家的23000家用户提供长期技术支持。力克凭借其契合各行业需求的最先进技术，为业内设立了行业标准。
力克的解决方案不仅可实现从产品设计、开发及制造的自动化操作，还可简化并加快整个生产过程。在服装时尚领域，力克解决方案同时还对产品的生命周期进行规划和管理。

欲了解更多公司信息，请登陆我司网站：www.lectra.com.

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