上海招聘

Responsibilities:

1. Proceed booking receipt, input and amendment as per SOP;

2. Apply valid routing with GSSC;

3. Apply valid customer code with CDA and follow up code issue;

4. Answer all inquiries from booking agents/customers in telephone or e-mail;

5. Proceed rating input, amendment and audit as per SOP;

6. Handle Booking acceptance & confirmation within 2 hours after booking receipt;

7. Handle and follow up Freight Collect confirmation with destination agent;

8. Follow up Freight Correction Note if applicable;

9. Coordinate with commercial team for contract issue;

10. Any other assignments requested by the superior.

KPIs:

	Indicators	Weights (%)
1.	Booing receipt within 1 hr	20%
2.	Abandoned call rate under 5%, Average Answer time less than 10 seconds	20%
3.	Booking acceptance & confirmation within 2 hours	50%
4.	No failure Case	10%

-Internal:

Commercial team

CDA

GSSC

-External:

Booking agents

Direct customers

Job Specifications:

1.College degree above with basic knowledge of shipping industry

2.At least 1 year experience in shipping industry, shipping documentation is preferred

3.Good oral and written English

4.Well PC knowledge & skill, especially at software of office

5.Good working attitude, high ability, hardworking, good communication skill

南美轮船（集团）公司成立于1872年，是一家总部设在智利的船运贸易企业，是目前南美洲最大的船运公司，也是世界是最古老的船公司之一。公司的航线服务遍布全球56 个国家，覆盖了南美、欧地、美加、中东和东南亚等地区，经营业务包括了集装箱船、散杂货轮、冷冻柜船、油船和滚装船等多种船舶的承运。公司的理念是致力于为客户提供最为完善、便捷和高效的服务，并确保客户的货物在世界上主要区域之间的安全运送。
南美轮船（中国）船务有限公司大中华区总部设在上海，下设有3个公司，1个物流公司，7个分公司和3个办事处，拥有超过500名员工。