上海招聘

About EF:

EF - English Town is looking for a Customer Support Manager for the German market. The candidate will be joining an expanding team based in our newly refurbished office located in the heart of Shanghai.



Job Description:

General Role

· Responsible for providing our German students with advice and solutions to ensure they have the best English learning experience with EF Online school. The candidate should be bilingual in German and English. A third European language is a key asset but not necessary.


· Entry level position, starting as soon as possible.



Key Responsibilities

· Respond to students' requests through the CRM system timely and effectively in German and English.

· Assist students with all their queries related to the online school and help them to improve their learning experience.

· Handle complaints, propose solutions and preserve a positive product image.

· Report and follow up on any queries that relates to other stakeholders such as Operations, Production teams and Academic teams.

· Report effectively and regularly on your own results.

· Propose system and process improvements.

· Opportunity to expand responsibilities to working closely with Production and Operation teams



Personal and Professional Skills

· German native speaker with excellent writing skills

· Fluent in English, both speaking and writing

· Third European language preferable ideally but not necessary

· Highly responsible with very strong sense of ownership

· Positive attitude

· Team player

· Consistently strive for improved quality and results

· Strong computer and internet knowledge preferred

· Excellent at multitasking



Education and Experiences

· University Graduate

· One year working experience and Customer Service Related experience preferred

Please send your resume in both English and German to us

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.