上海招聘

Database Support Engineer （全英文工作）

Key tasks and responsibilities:

主要工作职责:

Installing database server and configuring new modules in conjunction with Central Office

安装并设置与集团总部相关的新电脑系统和软件

Monitoring and maintaining software performance. Talking users through a series of actions, either face to face, over the telephone or via remote desktop support as appropriate. Providing support, including procedural, documentation and training of new users as and when required in conjunction with local staff

检测并维护系统软件和SQL数据库的正常运行，并且通过当面、电话或者远程链接的形式，帮助使用者能够在最短的时间内妥善的解决问题，并适当记录解决和实施的过程

Troubleshooting system hardware and software problems and diagnosing and solving these faults in conjunction with local super users, IT staff and external vendors as appropriate. Finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system/software

诊断系统中硬件和软件以及SQL数据库中所存在的问题，并与部门主管、IT部门的同事或者外部供应商共同合理的解决系统所存在的问题

Testing and evaluating new technology in conjunction with the UK and Asia Regional support team before release. Further refining the ‘physical design’ to meet system storage requirements

在新的电脑程序软件和SQL数据库运行之前，需与集团总部和亚洲区的相关部门一起测试和评估该应用程序或软件，并进一步完善系统设计，以满足系统贮存的需要

Installing and testing new versions of the database management system. Maintaining data standards, including adherence to the Data Protection Act; Writing database documentation, including data standards, procedures and definitions for the data dictionary (‘metadata’) to ensure reporting criteria are better understood by day to day super users

安装和测试SQL数据库管理系统，并且输入相关数据库（包括数据标准，程序以及数据内容的定义等）

Consulting clients/colleagues concerning the maintenance and performance of the software system and asking questions to obtain information, clarify details and implement information. Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing other web based research materials (Serco blogs, forums and other publicly available information appropriate to the product development (issues and concerns)). Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project

通过参加短期或长期的课程来提升自己的相关技能和知识，并且阅读相关手册，以及访问其他以网络为基础的研究材料和文件，以满足相关项目的技术需求

Personal Attributes & Requirement:

个人要求:

At Least 3 years relevant experience of working with Software packages, the support of and general maintenance

至少3年或以上相关系统安装配置及维护的经验

SQL Experience is a must

需要SQL 数据库经验

System configuration, XML coding and SQL scripting

熟悉XML编辑语言以及SQL数据库

Bachelor degree or above

大学本科或以上学历

CET 6 or above

大学英语6级 或以上

As a result good writing and spoken English will be essential, excellent interpersonal and communication skills. Must be able to work using own initiative or as part of a team

良好的中英文书写、表达和沟通能力，适应全英文工作环境，具有良好的人际关系和团队协作能力

Experience of working in an IT support environment, previous Serco experience is desirable. ITIL qualified would be an advantage. Previous experience of working in an educational environment would be beneficial

有Serco软件运用管理经验、ITIL资格证书者 或 曾经在教育系统工作过的优先考虑