上海 [切换城市] 上海招聘上海客服及技术支持招聘上海售前/售后技术支持经理招聘

售前工程师

广州邓盛柏资讯科技顾问有限公司

  • 公司规模:150-500人
  • 公司性质:外资(非欧美)
  • 公司行业:互联网/电子商务

职位信息

  • 发布日期:2018-03-09
  • 工作地点:上海
  • 工作经验:10年以上经验
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位月薪:2.5-3万/月
  • 职位类别:售前/售后技术支持经理  

职位描述

Management, etc. Must have advanced knowledge and training in COMPANY’s software development method (PDM). May be an expert in one or more technical areas such as payment architecture, COMPANY product architecture, COMPANY product configuration & operational architecture, global payment network architecture, network architecture or database architecture. Possesses global business and information technology knowledge. Has ability to develop and execute a business plan. Possesses thorough knowledge of business management practices including financial accounting, economics, human resources management, negotiation strategies, business policy and management objectives. Has ability to synthesize client business needs into customized IT solutions. Demonstrates ability to write and present proposals and make presentations to CIO level clients. Must have a strong understanding of the relationship between COMPANY and its clients. · Have superior technical and comprehensive knowledge and understanding of product set and business knowledge. · Assist customer with their implementation efforts as necessary to ensure successful product adoption. · Have superior technical knowledge of 3rd-party integration. Problem Solving & Risk Management Competencies: Must have the ability to anticipate the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies. Must have the ability to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information. · Lead recovery efforts on at-risk implementation projects. · Provide timely response to all customer questions and issues. · Independently and routinely work to define complex solutions. Mentoring Employees: Typically acts as a mentor, coach or trainer to consultants by sharing business expertise. Ensures that necessary staff information is updated and entered into COMPANY’s Time and Expense Reporting System by the deadlines. Non-Essential Functions: In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions. Supervision Received Works independently from broad guidelines in consultation with COMPANY management to achieve specific results. Manages projects and balances competing demands in an environment with rapidly changing circumstances and priorities. Responsible for meeting project schedules and deadlines and apprises management of progress. Achievement Competencies Must be able to focus on a desired end result, set challenging objectives, pursue them tencompanyously and meet or exceed those objectives. Must ensure that work and information are sufficiently complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled. Must be able to manage multiple tasks and balance competing demands in an environment with rapidly changing circumstances and priorities. · Maintain professional knowledge of products and industry knowledge through internal training, self- training and product sessions. Communication/Interpersonal Skills Viewed as highly credible in area of expertise. Has frequent strategic interactions with high level clients as well as regular business development meetings with current and potential clients. Has excellent negotiation and presentation skills. Must promote a positive professional attitude. Must have the ability to work cooperatively with others on a team and to work within the COMPANY framework. Has the written communication skills necessary to write proposals. Maintains mentoring relationships with employees instructing, motivating, guiding and counseling as necessary. · Develop and effectively communicate the overall technical implementation strategy for new releases. · Communicates with customers in a manner that wins and holds trust with the customer and fellow COMPANY peers.· Exhibit behavior in accordance with company core values. Industry/Business Analysis: One of the highest level individual contributors, analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing company’s methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology. Has technical expertise in one or several business or industry specializations which may include: · Financial or Merchant Retail Payment Models · Global Payment Networks · Business Process Re-engineering · Client Server Application Development · Application Outsourcing · Technology Migration · Data Mining/Data Warehousing/Analytics · Electronic Banking or Electronic B2B Commerce · Customer Relationship Management · Treasury Management Project Management: As one of the highest level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects. · Solves highly technical and complex problems for projects. · Guides and provides ultimate technical direction for projects. · Provide analysis, consultation and advice to project delivery associates on all technical aspects of the engagement. · Liaise with technical deployment teams to design and deploy tools to increase implementation throughput. · Recommend and implement process improvements. · Take active and hands-on participation in all project tasks including analysis, design, configuration, coding, testing and implementation, and at the same time ensuring that company’s Professional Services procedures are adhered to. · Carry out pro-active customer care management, addressing potential project/customer issues before they become live problems. Pro-actively suggest enhancements to customer requirements and existing solutions thereby helping maximize return on investment for the customer. · Pro-actively provide internal feedback and suggestions regarding products and procedural enhancements when required and appropriate. · Lead sub-project working groups to ensure the desired outcome is achieved. · Follow all company Professional Services guidelines and standards during project. Business Development/Sales Support: Significantly supports the regional/product’s business development and sales support efforts for a particular territory, industry or account. · Identifies new business opportunities. · Meets with prospective, current and former clients describing and defining COMPANY’s services particularly as they relate to area of specialty. · Prepares and presents detailed presentations to extend existing, develop additional and create new client contracts. · Assist with development of project scope and effort estimate during pre-contract sales-cycle. · Provide customer-based, real world critique and input to software designers and Product Managers in order to shape the product’s growth. · Assist other internal groups by providing product expertise. Technical/Business Skills: A recognized expert in one or more technical disciplines, unique applications, or particular industry(s). An expert in one or more of COMPANY’s methodologies or service offerings such as ISM, PDM, ESP/BAU, Fraud Risk Management Optimization, Advanced Payment Solutions, Database

职能类别: 售前/售后技术支持经理

关键字: 售前 软件 解决方案

公司介绍

Tangspac 是一家致力于IT 软件开发的新加坡公司。

联系方式

  • 公司地址:地址:span天河路242号