上海招聘

  

We are looking for passionate people to manage the relationship with key customers

  

The candidate will manage and develop existing relationships with major accounts in the APAC region, working to expand the product portfolio and grow revenue, whilst increasing client satisfaction level, as well as brand & product awareness.

  

 

  

This position is responsible for being the strategic conduit and central contact point between our key account holders and John Paul.
The development and execution of an end-to-end client management strategy and service will ensure the highest levels of stakeholder satisfaction is delivered.
In parallel to the above, the successful candidate will proactively engage and consult with all the relevant stakeholders to develop and drive increased account holder utilisation and retention through:
- Appropriate client solutions
- Program enhancement strategies
- Client loyalty programs

  

Working alongside marketing and digital teams to implement strategic projects and initiative on behalf of our clients, you will be the cornerstone of our program’s success.

  

 

  

This is a key position within the organization with challenging and promising development opportunities.

    

Client Relationship Management

  

• Act as a consultant in building relevant programs and solutions to benefit brand’s customer experience needs
• Maintain excellent relationships with brands/clients
• Master Client’s value proposition
• Propose additional solutions/services to drive added value on the brand’s customer experience
• Ensure each client benefits from the highest added value we can deliver

  

Internal coordination

  

• Translate client’s needs and objectives into internal documents
• Coordinate multiple teams within the company to ensure timely and high-quality deliverables
• Manage accounts receivables

  

Reports Preparation & presentation

  

• Deliver engaging and memorable face to face presentations

  

 

  

CANDIDATE PROFILE 

  

You will join a dynamic team, eager to offer a service that meets the highest expectations of our premium customers and in return you will bring:

  

• Proven strategic client account management experience within the banking industry
• Proven strategic analytical and business planning skills and experience
• Exceptional organizational, analytical, negotiation and presentation skills
• Strong understanding of marketing and digital project, with ability to coordinate those with the support of internal experts
• Proven influencing skills, ability to impart knowledge and inspire others
• Experience thriving in a rapidly changing environment, where innovation and creativity in generating ideas for quick response is crucial.
• Being a collaborative, engaging and team focused individual
• Excellent communication skills, and the ability to create and cultivate professional relationships with high-level customers
• Clear, concise, articulate, focused, persuasive and confident communication skills

  

LesConcierges is a John Paul Group company. John Paul is the leading global loyalty group powered by premium Concierge services.
We enable our clients to generate proximity with every customer and employee.
From designing the customer journey to creating bespoke affinity programs, we offer a unique 360-degree approach to elaborate premium relationship and membership strategies worldwide.
Expert in driving long-term customer engagement, John Paul reinvented one of the most beautiful jobs in the world, that of a grand hotel Concierge equipped with the latest tools from the digital revolution, creating the Enhanced Concierge.
With over 1,000 employees spread over the five continents, patented technological tools, and an exclusive partners network, we offer organizations the best service experience for their most valuable targets 24/7.