上海招聘

WHY JOIN US®

● This is NOT a call center!

● Because our customers are professors, PhD students, doctors, and lab researchers, you will enjoy interacting with these well-educated people

● You will also have flexibility and autonomy at work, including the option of working from home up to 2 days a week

● You will experience a wonderful company culture and have kind coworkers who care about you and support you

● You will have the opportunity to practice your English and Chinese skills

● We will provide sufficient training and support as you become familiar with the role

● You will learn trending customer support practices in the US market

【Customer Support Specialist】

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Communicating with customers using online chat tool

● Answering customers inquiries using emails and phone calls

● Translating customer’s Chinese messages into English for the US team and translating the US team’s English messages into Chinese for customers

● Reporting website bugs to technical team

● Working with Finance team to issue Fapiao for customers

● Handling customers’ billing and invoice requests

● Collecting customer feedback and report to the US team

QUALIFICATIONS

● Minimum Bachelor degree, major in English or Finance is preferable but not required

● Strong attention to detail and highly organized

● 1-2 years of administrative, finance or customer service experience is a plus

● Able to efficiently manage and prioritize multiple tasks simultaneously

● Outstanding Chinese written and oral communication skills

● Good English reading and writing skills

● Passionate about resolving problems including complicated ones

● Comfortable with frequent process changes

● Able to work independently with minimal supervision

● Experience of working with a remote team is a plus

● Able to work on weekends once per month on a rotating basis (OT pay will be offered)

● Strong knowledge of billing and reimbursement processes of Chinese institutions is a plus

关于施普林格自然
175年以来，施普林格自然一直致力于促进探索发现，竭尽所能地为整个科研共同体提供***服务。我们帮助科研人员开拓新思路，为图书馆和机构提供技术和数据上的创新服务，向协会提供优质的出版支持。我们确保出版重要、扎实和经得起客观检验的科研论文，并尽可能以***的形式传播给所有的相关读者，以使之能够被发现、获取、使用、再使用和共享。

作为一家学术出版机构，施普林格？自然汇聚了一系列深得信赖的品牌，包括施普林格、自然科研、BMC、帕尔格雷夫麦克米伦和《科学美国人》。施普林格？自然还是一家领先的教育和专业内容出版机构，通过一系列的创新平台、产品和服务向各界提供优质的内容。放眼全球，我们旗下的出版机构、书籍、期刊和资源每天都惠及数以百万计的人们。