上海招聘

在华美资独资公司：专业致力于汽车行业公共关系服务的美资跨国集团，

在全球12个国家24个地区(北美区 ,欧洲区, 亚太区)开展战略合作伙伴业务。

工作地点：

浦东- 世纪大道211号

Overview:

Provides the initial induction training for all team members and ongoing skills development and meeting training needs.

Main Job Responsibilities

英语读写优秀，口语流利，具体岗位介绍如下：

Main responsibilities and duties

？Identify and analyse development needs to meet strategic business objectives.

？Prepare materials and administrative documents pre and post learning activity to record learning event, attendees, and assessment and evaluation results. – This may require some translation from the documents currently used in the UK/US.

？Deliver learning activities using a variety of learning methodologies to suit the event and client requirements.

？Deliver learning activities to standards as detailed in the Learning Consultant observation process and in accordance with Key Performance Indicators.

？Consult with business areas to ensure that learning objectives meet agreed requirements of the business.

？Develop necessary support materials to meet the needs identified and within agreed timescales.

？Review materials after completion of the training and update as required.

？Work with the Operations Manager to update and review materials for ongoing operational projects.

？Present completed training materials to client to obtain sign-off directly

？Maintain learning material to reflect business changes.

？Evaluate learning to identify added value to business and make continual improvement recommendations to enhance business performance.

？Work closely with Operations and other Business Support areas to determine common areas of development, recommend solutions and evaluate effectiveness.

？Provide ongoing product or business updates to staff via training sessions

？Undertake line manager responsibility for new staff throughout Induction Programmes.

？Produce effective written and statistical reports for internal and Client use.

？Maintain a positive, customer orientated attitude when interacting with internal Percepta departments.

？Act as an ambassador for learning and encourage people to develop.

？Manage and develop courses and study plan for people via Percepta E-college /Ford on-line college, and submit the records and certificates list to associates.

？Make recommendations for the improvement of all Percepta learning solutions and working practices in-line with continual improvement objectives.

？Provide a consultancy service to other Percepta departments in regards to both existing and new business.

？Ensure processes, procedures, records, etc. are followed/completed in accordance with the requirements.

？Identify and bring to the attention of the appropriate manager, business processes that do not support the Percepta objectives

？Develop and manage a Percepta annual training calendar

Experience

？Minimum of 2-3 years Learning & Development consultancy, or similar, experience in a customer service environment.

Education

？Recognised training qualification in Learning and Development, tertiary qualification in a related discipline

？Coaching qualification beneficial.

Skills

？The Learning Consultant must be able to interact effectively with all delegates, operational team members and internal departments; representing Percepta in a professional manner to clients and customers.

？Excellent Computer literacy.

？Excellent oral, written and interpersonal communication skills.

？Excellent time management, planning and organisational skills.

？Ability to influence and motivate others.

？Ability to work with various organisational levels to develop and present material.

？Possess a flexible approach to work.

？Demonstrate dependability by completing assignments and meeting commitments.

？Ability to work in a team as well as autonomously.

？Ability to manage multiple, concurrent campaigns.

？Possess effective coaching and leadership skills.

？Ability to perform in a fast-paced environment with minimal supervision.

？Ability to think creatively and adopt a 'can do' approach to problem solving.

？Ability to produce effective written and reports for internal and client use.

？Possess a flexible approach to problem solving and decision making.

？Ability to research materials and present on new concepts

？Superuser/Administrator of Percepta College resources

？Fluent in Mandarin and English

Percepta成立于2000年。总部位于美国，是一个由全球著名客户呼叫服务公司Teletech和福特汽车公司投资的全球性呼叫中心合资企业。专业致力于汽车行业公共关系服务的美资跨国集团，在全球12个国家24个地区(北美区 ,欧洲区, 亚太区)开展战略合作伙伴业务。

Percepta拥有1700名员工，遍布全球十二个国家，如美国，英国，澳大利亚，德国，南非，中国,泰国等。

汽车行业 (福特,大众,捷豹,路虎,林肯,标致等等)
生产
医药
金融服务行业

Percepta China（渤天中国）期待您的加入！

www.percepta.com