上海招聘

职位描述：

客户服务分析师与全球客户进行沟通，提供信息及回应有关计划和服务的查询; 代表客户处理投诉并按照零售方案解决问题 。

主要责任是确保组织理解及满足供应商和客户群的期望与需求。

岗位职责：

1.通过电话，电子邮件或上门解决客户问题。

2.分析交易，更正记录和调整错误。

3.向印刷供应商提供并解释方案规划及规则，为供应商举办研讨会。

4.根据客户收到的反馈，研究并提出改善计划。

5.文件翻译（简体中文，英语）

任职要求：

1.本科以上学历或同等工作经验，英语能作为工作语言。

2.有商品包装行业或企业对企业的营销经验优先。

3.具有创建，维护和加强客户关系的能力。

4.具有很强的计划性和执行力。

5.熟识使用Microsoft Word，PowerPoint，Excel和Outlook

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.
 
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive positive impact for our clients, our people, and our planet.