上海招聘

Be responsible to drive customer focused quality performance improvement from standpoint of metrics and perception.

Improve Quality and relationship as perceived by the customer, anticipate and resolve issues.

• Lead quality interface to customer
• Be an expert on customer expectations, requirements and metrics
• Key support to and active partner with Global Account Director; bridge interface into ZF TRW Operations
• Customer Requirements Management - interface to Business Units and Purchasing (suppliers)
• Issue escalation / effective resolution
• Ensure ZF TRW site preparation for customer audits / reviews
• Understand all elements of Customer production system and link to ZF TRW Production System
• Support Launch Readiness

• Responsibilities:

• Drive customer scorecard performance to 95% target with 90% on-plan to green recovery for red sites
• Meet ZF TRW NCT/Million & PPM targets
• Establish and execute pro-active customer visit / communication schedule
• Communicate customer view of performance internally to ZF TRW and ensure appropriate actions are established, executed and effective (i.e. Monthly customer report; Customer strategic assessments etc.)
• Manage Customer Specific Requirements and where necessary, integration into ZF TRW BPM policies and procedure

Key Competencies:

• Passionate about customers
• Excellent communication skills
• Excellent inter cultural skills
• Able to interface at top executive levels in customer organization
• Build and manage global team
• Cross functional and cross business unit leader

• High sense of accountability

• Acts with urgency
• Creative problem solver
• Understand basic quality systems and requirements

采埃孚(ZF)是全球领先的传动与底盘技术以及主动和被动安全技术供应商。采埃孚(ZF)集团于 2015 年 5 月 15 日完成了对天合汽车集团 (TRW) 的收购，整合成为采埃孚(ZF)主动和被动安全技术事业部。新的公司在全球约 40 个国家共设有约 230 家生产型企业，拥有 138,300 名员工，2015年集团销售额达292亿欧元。为确保产品创新的研发能力，采埃孚(ZF)每年将5%的销售额(2015年：14亿欧元)投资于研发。采埃孚(ZF)是全球最大的汽车零部件供应商之一。