上海招聘

职位描述：
1.Manage the call center key performance ,such as service level and customer satisfaction, ensure a quality support environment and to obtain maximum customer based satisfaction ?
2.Analyze and identify performance gaps, and drive improvement initiatives. Drive down cost by improving productivity, strengthening process, and enhancing team competencies .
3.Perform call monitoring and audits, and ensure closed loop corrective actions are in being executed. Ensure goals and performance plans are set up to support the improvement plans.
4.Responsible for the overall development, motivation, and discipline of the teams.
5.Set up and maintain smooth & effective communication channel with related functions to better support business needs.

REQUIREMENTS:
1.Bachelor's degree or equivalent with a minimum4--8 years’ experience in customer service or related quality management experience.
2.Concrete experience in delivering strategic solutions for a large call center and after sale support and service. ?
3.Strong operational and management background with proven ability to lead an organization in customer service and support, by providing clear direction and objectives to teams, as well as inspiring them to take on new challenges and exceed expectations.
4.Analytical and experienced in leveraging data and metrics to manage operation. Excellent communication, presentation and negotiation skills are essential. Excellent customer service orientation .Ability to prioritize and take on multiple tasks
5.Proficiency in English

美国dōTERRA多特瑞公司成立于2008年，总部位于美国犹他州，是全球***的芳香护理和精油企业之一，产品包括精油和居家生活产品。目前，dōTERRA多特瑞的业务已遍布全球140多个国家和地区，拥有超过800万名顾客，年营业额近30亿美元。过去3年，dōTERRA多特瑞被福布斯杂志连续评为全美***中型企业之一。2020年6月多特瑞成为国际日用香料研究所（RIFM）会员，是全球***加入该组织的的芳香护理和精油企业。