上海招聘

职位描述：
Responsibilities：
-Management, tracking and follow up of requests received via sgsco’s ServiceNow online support management system, or via telephone.
-Escalation of support requests to technical (development) support, based in the UK, and subsequent management / follow up with development and the original customer’s request.
-Implement and monitor strategies to ensure client satisfaction.
-Coach customers with optimal usage of system features, including proactive contact with client and internal sponsors
-Management of system training via Webex and in person sessions
-The candidate may be involved with testing new features and providing feedback to the development team.
-Liaison with the BU Director, Technology Solutions, to implement and execute related projects as necessary.

Experience and Skills：
-Background in graphics / artwork & pre-press account management
-Strong IT technical skills (although software management experience is not required, some understanding of web driven technologies would be advantageous)
-Good analytical and problem solving skills
-Strong customer facing skills
-Fluent English and Mandarin
-Any experience with Artwork Management systems such as Kodak, BLUE, Esko, etc. would be an advantage.
-Ability to work under tight deadlines is a must, as is the capability to build and maintain relationships with customers at all levels.
-Some travel will be required to sgsco’s facilities and client businesses, but is not anticipated to be a major part of the role.

#Please sent English Resume#

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.
 
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive positive impact for our clients, our people, and our planet.