上海招聘

职位描述：
工作职责：
Reports to
? Country IT Manager
Other stakeholders:
? Internal: Business teams, Central IT operations teams, PO Support, IT Helpdesk
? External: IT vendors in the country
Accountability
The Country IT Officer is accountable to:
? Offer good & timely support for the end users to solve the issues/requests
? Manage the running of a proper server room; interact with the local IT vendors
Main Responsibilities
? Perform Incident Management - First line support for Office Users
? Provide remote support via telephone, email & the internet where applicable
? Maintain a clear line of communication and visibility of workload with the main IT office, based in Stockholm;
follow global standards, policies and procedures



任职资格：
Knowledge & Skill requirements
? Knowledge about the Windows environment
? Knowledge about HP Service manager or similar Incident management tool
? General IP Networking
? Service minded to Internal customers, cooperation skills are important
? General networking support and monitoring tools
? Basic ITIL knowledge
? Basic Infrastructure knowledge and system room management
? Service minded and a good communicator
? Substantial knowledge of IT support and operations
? Good understanding of relevant technical platforms, including Microsoft Office and operating systems
? Comfortable with working in a global and multi-cultural environment
? Aware of local needs and solutions that fit the central IT strategy
Excellent written and spoken English

Today H&M has more than 80,000 employees all working with the same philosophy: to offer fashion and quality at the best price, where sustainability is a crucial part of our business and partnerships. We have expanded substantially in recent years and we now have more than 2,300 stores spread over 38 markets. Our globalization and the big opportunities that are developing within the company have made H&M an attractive company to work for, giving you great opportunities for growth and development.

Read more about H&M on our official website.