上海招聘

职位描述：
供应链分析专员

About you:
? Have excellent understanding and experience of the physical movements in home deliveries, assemblies and installation services
? Have understanding of customer needs and expectations and experiences.
? Possess proven IT capabilities in order to create reports, analyse, draw conclusions and make recommendations.
? Fluent in local language and preferably English
? Good communication skills both in written as well verbally.
? Customer, result and goal oriented with the ability to be self-driven
? Take initiative and work proactively to resolve problems
? Have the ability to handle and prioritize a variety of tasks simultaneously
? Live the IKEA culture and share our values.

About the assignment:
? Reach excellence in running service business operations
? Create and follow up performance reports of the daily operations to create visibility and control over settled and agreed targets
? Define and maintain service parameters (service matrix) and capacity in the system in correlation with forecast and operational needs
? System monitoring within daily operations as well as working proactively with relevant stakeholder in the designated market, such as Customer Service Centre (CSC) and External Service Providers (ie Delivery and Assembly)
? Train the service providers in relevant systems and provide first line IT support in the daily business will also be an extensive part of your work to ensure Store co-workers and especially Customers are kept in focus.

IKEA is a global leading home furnishing retailer with its own distribution network that ensures an effective supply of millions of cubic meters of IKEA products worldwide. IKEA distribution service is one of the key components within IKEA supply chain.

Distribution Service Asia Pacific

With the movement of the head office from Singapore to Shanghai in July of 2007, IKEA Distribution Service Asia Pacific (DSAP), has undergone a rapid expansion, growing from 70 co-workers to over 600 co-workers nowadays. Today with 4 distribution centres located in China, Australia and Japan. IKEA DSAP support 35 IKEA stores in Asia Pacific and support the export of millions of cubic meters of IKEA products to more than 400 destinations globally.

Our mission is to make IKEA product and range available for the customers by distributing it in an efficient way, with the right quality and accuracy, at the lowest possible cost and environmental impact so as to help fulfil our vision – to create a better everyday life for the many people!