上海招聘

职位描述：
Key Responsibilities:
? Perform the Customer Service activities in order to ensure deliveries and invoicing to customers.
? Effective and accurate processing of customer’s orders including order encoding, tracking and coordinating to meet the customer demands
? Co-ordinates with planner and logistics to ensure products availability and timely shipment of products
? Provide the customer with all relevant and requested information and document
? Solve daily operational issues to ensure general customer satisfaction
? Maintain related master data in SAP system
? Record customer complaints in CRM system and contribute to complaints resolution
? Keep accurate record and report
? Grant efforts to the assigned KPI achievement.
? Establishes a pleasant and helpful window for customers to place orders.
? Other on-job tasks assigned.

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Requirements:
? College degree or above
? At least 3 years of relevant working experience in Customer Service, Logistics or Supply Chain.
? Customer-oriented with strong service mindset
? knowledge of Incoterms and customs
? Good communication & coordination skills
? Be able to use English in verbal and written
? Be responsible, willing to work under pressure
? Be flexible with ability to learn
? Knowledge of Microsoft Office software
? SAP knowledge (or other ERP system) is highly preferred

作为一个全球性的化工集团，索尔维集团力求为化工行业寻求和实施更具责任感、更有价值的解决方案。集团矢志不渝地致力于可持续发展，并始终专注于创新和卓越经营。索尔维集团的产品被广泛应用于各行业领域，旗下90％的销售产品位居全球前三甲。集团总部设在比利时布鲁塞尔，在全球55个国家拥有约29,100名员工。索尔维集团（SOLB.BE）目前在布鲁塞尔和法国的泛欧交易所上市。

As an international chemical group, Solvay assists industry in finding and implementing ever more responsible and value-creating solutions. The Group is firmly committed to sustainable development and focused on innovation and operational excellence. Solvay serves diversified markets, generating 90% of its turnover in activities where it is one of the top three worldwide. The Group is headquartered in Brussels, employs about 29,100 people in 55 countries. Solvay SA SOLB.BE) is listed on NYSE Euronext in Brussels and Paris .